Appendix D
59
Troubleshooting
Incomplete
messages.
• If a caller leaves a very long message, part of it may
be lost when the system disconnects the call after
four minutes.
• If the caller pauses for longer than seven seconds,
the system stops recording and disconnects the call.
• If the system’s memory becomes full during a
message, the system stops recording and
disconnects the call.
• If the caller's voice is very soft, the system may stop
recording and disconnects the call.
Difficulty hearing
messages.
• Press VOLUMEST to increase speaker volume.
System does not
answer after
correct number of
rings.
• Make sure that the answering system is on (page 15
or page 39).
• If toll saver is on, the number of rings changes to
two when you have new messages stored (page 17).
• If the memory is full or the system is off, the system
answers after 10 rings.
System
announces “Time
and day not set.”
• You need to reset the answering system clock (page
12).
System does not
respond to remote
commands.
• Make sure you enter your remote access code
correctly (page 18).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If
you hear clicks, the phone is not a touch-tone
telephone and cannot activate the answering
system.
• The answering system might not detect the remote
access code while your announcement is playing.
Try waiting until the announcement is over before
entering the code.
• There may be interference on the phone line you
are using. Press dial pad keys firmly.
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