Calling Group Agent Activities
NOTE:
■
You can activate Headset Auto Answer during a
call to be in effect for the next call.
■
For outside calls, you should press the
programmed
Headset Hang Up
button to
disconnect the call, even if the caller hangs up.
Deactivating the Headset
An agent can deactivate the headset during a call using the
following buttons:
■
headset.
5-10
Headset/Handset Mute.
Press once to deactivate the
microphone in the headset. Press again to resume the
call.
Speaker. Press once to transfer the call from the
headset to the speakerphone. Press again to use the
Headset Auto Answer
is disabled when the speaker
is engaged. The agent must press Speaker again to
return to automatic call delivery.
Using a Headset
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