Monitor-on-Hold
DESCRIPTION
When someone puts your call on hold, you can turn on your voice terminal's
built-in speaker, hang up, and continue working while you wait for the person
to return to the call.
CONSIDERATIONS
ADMINISTRATION
PROGRAMMING
HOW TO USE
None
None
None
To turn on your speaker until you are taken off hold:
1
When you have been put on hold, touch Speaker.
2
Hang up.
3
When you hear the person return to the call, lift your handset and
continue the call.
The speaker automatically turns off.
If you have a 34-button BIS voice terminal, you can touch Speakerphone at
the beginning of the call. You do not need to lift your handset throughout
the call.
Night Service
DESCRIPTION
When the person who usually answers calls is not on duty, you can make
answering calls easy for night personnel, such as a guard. There are two ways
that you can provide Night Service for your office.
●
You may either want to provide the person with a 34-button voice
terminal that has all the lines, or the person may prefer to monitor the
attendant console and answer calls there. Be sure that all lines on
which calls may come in after hours are set for immediate ring. If the
lines are not normally set for this ringing option, the person can
activate the Ring Option Override feature that he or she has
programmed for the voice terminal. (See "Ring Option Override.")
MERLIN Plus System Features
5-47
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