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AT&T Private Pay Phone Plus
February, 1988
• REFUND AND COLLECTION PROBLEMS
• Make sure all power supply connections are correct.
• Make sure that the wires at the bottom of the chassis are screwed down on their
proper terminals. See Figure 3 .
• Check with the customer to make sure that the receiver was not off the hook for
more than thirty seconds after receiving "SIT" (Special Information Tone--the tone that
precedes a "call cannot be placed" message from the operator).
• TELEPHONE DOES NOT RING
• Make sure the phone is programmed for an audible ring. Through the remote
programming of the pay phone, "ringing" may be set to "OFF" or for a low number of
rings .
• Make sure the phone is not in the mode to access on-site features.
• PC CANNOT COMMUNICATE WITH PAY PHONE
• Make sure the front housing is plugged into its socket underneath the programming
keypad. Refer to Figure 1.
• Make sure the phone is not in the mode to access on-site features .
• Make sure, if the phone has been moved to a different line since initial programming,
that Call Back Security is not on at the set.
• OTHER PROBLEMS
• Make sure the boards in the programming chassis are seated securely.
• Make sure you have followed all the instructions in this manual. If you continue to
have problems, consult the Maintenance Manual or call the AT&T Business Customer
Service Center at 1-800-628-2888. The call is toll free.
MAINTENANCE
The AT&T Private Pay Phone Plus is an electronic device and should be protected from
direct exposure to water or any other liquids. The outside housings may be wiped clean
with a soft cloth that has been slightly dampened with water and a mild detergent. Do not
use solvents, spray liquids, or abrasive cleaners.
A list of manuals, spare parts, and optional equipment starts on page 70. If you elect to
replace a defective component, spare parts can be ordered from AT&T using the COMCODE
number given. Use only genuine AT&T parts for such replacements.
Maintenance Manual
More detailed information on maintenance of the AT&T Private Pay Phone Plus is contained
in the operational Maintenance Manual. The Maintenance Manual is intended for use by
trained telephone-craft persons.
Owner Manual
Page 59
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