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Troubleshooting
Problem
Audi music interface/ Bluetooth
audio player :
the portable aud io
device/Bluetooth audio player is
not supported.
Audi music interface : When start-
ing the playback through the 3.5
mm stereo jack adapter cable*/ AV
adapter cab le", the volume is too
high.
Audi music interface : the porta-
ble device is not recognized as a
source.
Audi music interface : malfunc-
tions during audio playback
through an iPod/ iPhone .
Audi music interface : there is
stat ic when connecting or discon -
necting the 3 .5 mm stereo jack*/
AV adapter cable* or when con-
nect ing or disconnecting the port-
able device to the 3.5 mm stereo
jack*/ AV adapter cable*.
Bluetooth audio player : audio
playback interference .
Jukebox: songs on the imported
playlist are grayed out.
Wi-Fi audio player* : the audio/
video playback is int er ru pt ed.
Wi-Fi hotspot *: your Wi-Fi device
is d isconnected from the Wi-Fi
hotspot .
Media drives and connections
Solution
Refer to the information on the Audi music interface ¢ page 186/
Bluetooth audio player" ¢
page 184. You can learn about support-
ed dev ices in the Audi database for mobile devices at
www.audi.com/bluetooth .
Adjust the volume of the portable device to approximate ly 70 per-
cent of the maximum output
(Input level) ¢ page 191 .
For many cell phones or med ia players, playback is not possible
when the battery leve l is too low (less than 5% of its capacity).
The portable device will on ly be recognized as a source in the MMI
after connecting if the battery charge is sufficient.
The
Audio player function is sw itched On. Switch this function Off
when you are not using the Bluetooth audio playe r*.
The Audi music interface source is already selected when connect-
ing or disconnecting. Either mute the portable device or switch to
another audio source (such as the radio ¢
page 178) before con-
necting or disconnecting the portable device.
Only
one interface should be act ively used at a time to ensure
problem-free playback.
When importing playlists, a ll of the fi les themse lves must be im-
ported.
To avoid intenuptions during audio/video playback, deactivate the
power saving f unc t ion on the Wi-Fi media player* or connect it to
a charger.
Make sure the network optim izat ion functions are sw itched off in
the Wi-Fi sett ings or in the network sett ings for your Wi-Fi dev ice .
For addit ional information refer to the user guide for your Wi-Fi
device.
189
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