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Troubleshooting
Power is not supplied
Charge the product.
The platter turns but no sound is heard / Sound is faint
Are the function settings and input for connected equipment (amplifier, etc.) selected correctly? Check
whether the settings for the connected equipment are correct.
Is the stylus damaged? Check the stylus and replace it, if necessary.
Is the stylus placed correctly on the body of the cartridge? Check the cartridge and adjust it, if necessary.
The stylus skips
Is the record warped? Check the record.
Is the record scratched? Check the record.
There is howling
Is the product picking up excessive vibrations from the floor, surfaces of the walls, or nearby speakers?
Decrease the vibrations or mount the product on a surface that is not subject to the effects of vibrations.
Is the product mounted on an unstable surface? Check whether the surface on which the product is mounted
is suitable.
There is noise when the record is playing
Is there dust on the cartridge’s stylus tip? If dust is stuck to the stylus tip, clean it with a commercially sold
brush.
The sound when the record is playing is either too fast or too slow
Are the speed settings for the product correct? Use the platter speed button to select the correct speed for
the type of record being played.
Unable to pair
Confirm that the Bluetooth device communicates using Ver. 2.1+EDR or higher.
Place the product and the Bluetooth device within 1 m (3.3') of each other.
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