AudioCodes 400HD Series - Network Administrator Troubleshooting; Android Phone Utility for Debugging

CHAPTER7 Troubleshooting
C448HD C450HD | Users & Administrator's Manual
Network Administrators
Network  administrators  can  troubleshoot  telephony  issues  in  their  IP  networks  using  the 
followingasreference.
Android Phone Utility
AudioCodes'  IP  phone  is by default accessed via Secure Shell (SSH) cryptographic network
protocolafterthenetworkadministratorsignsin.
SSH is by default disabled and can be enabled with Administrator permissions in the
phone screen (Device Administration > Debugging > SSH).
AudioCodesprovidesnetworkadministratorswithanSSH-basedAndroidPhoneUtility.
➢ To sign in to the utility:
■ Enteryourusernameandpassword;adminand1234arethedefaults.
Theapplicationgivesnetworkadministratorsthefollowingdebuggingcapabilities:
■ CapturingthePhoneScreenonpage107
■ RunningTcpdumponpage107
■ GettingInformationaboutPhonesonpage108
■ RemoteLogging(Syslog)onpage110
■ GettingDiagnosticsonpage111
■ GettingaBugReport
■ ActivatingDSPRecordingonpage113
■ DeactivatingDSPRecordingonpage114
■ GettingInformationaboutPhonesonpage108
➢ To open the utility:
1. FromthePC'sStartmenu,selecttheappiconorclicktheapplication'sexefileinthefolder
inwhichyousavedit.
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