AudioCodes 400HD Series - Retrieving Phone Information via SSH

CHAPTER7 Troubleshooting
C448HD C450HD | Users & Administrator's Manual
4. OpenthefolderonthePCtowhichyoucommandedtheapplicationtosendthe
informationandlocateandopenthefile'net.pcap'.
Alternatively,runTcpdumpwithouttheutility.
➢ To run tcpdump without the utility:
1. AccessthephoneviaSSHandrunthefollowingcommands:
setprop ac.ac_tcpdump.timeout <seconds>
2. Afterdefiningthecapturingtimeasshownintheprecedingcommand,startthecapture:
setprop ac.ac_tcpdump 1
3. Tcpdumpcapturefilewillappearinthislocation:
/sdcard/recording/net.pcap
4. AfterrunningTcpdump,reproducetheissue.
5. ExecutethefollowingcommandfromyourPCcommandprompt(cmd):
scp -r admin@%deviceIp%:/sdcard/recording/ %FolderOnPc%
Getting Information about Phones
NetworkadministratorscangetinformationaboutphonesusingAudioCodes'SSHprotocol
basedAndroidPhoneUtility.
➢ To get information about the phone:
1. OpentheAndroidPhoneUtility(seeAndroidPhoneUtilityonpage105formore
informationabouttheapplication),enterthephone'sIPaddress,clicktheadjacentSSH
ConnectbuttonandbrowsetoafolderonthePCtowhichtosendtheinformation.
2. ClicktheGet Version button.
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