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Avaya 3524gt User Manual

Avaya 3524gt
88 pages
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Avaya Ethernet Routing Switch 3500
Series Troubleshooting
5.0
NN47203-700
Issue 01.02
March 2013

Table of Contents

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Avaya 3524gt Specifications

General IconGeneral
BrandAvaya
Model3524gt
CategoryNetwork Router
LanguageEnglish

Summary

Chapter 1: Purpose of this document

Chapter 2: New in this release

ERS 3500 hardware

Lists and describes supported hardware models for ERS 3500 Series 5.0.

ERS 3500 software features

Lists software features supported on the ERS 3500 Series Release 5.0.

Chapter 3: Introduction

Chapter 4: Troubleshooting planning

Chapter 5: Troubleshooting fundamentals

Port mirroring

Feature to monitor and analyze network traffic by copying packets.

Port statistics

Use commands to display received and transmitted packet information.

System logs

Utilize syslog messaging for managing event messages and faults.

Software Exception Log

View software exceptions and capture faults for analysis.

Chapter 6: General diagnostic tools

ACLI command modes

Describes different privilege levels for operating the switch via ACLI.

Chapter 7: Initial troubleshooting

Gather information

Collect essential information like configuration and system status before contacting support.

Connectivity information

Obtain IP pair data for connectivity problems, including working and failing pairs.

Chapter 8: Emergency recovery trees

Corruption of Flash

Emergency Recovery Tree for issues with the switch configuration file corruption.

Incorrect PVID

Emergency Recovery Tree for problems with the Port VLAN Identifier configuration.

Uplink ports not tagged to VLAN

Emergency Recovery Tree for uplink ports that are not correctly tagged to a VLAN.

Agent Recovery

Emergency Recovery Tree for issues encountered during a software upgrade.

Chapter 9: Troubleshooting hardware

Check power

Confirm that power is being delivered correctly to the device.

Check port

Verify the port and connected ethernet cable are in proper configuration.

Check fiber port

Confirm the fiber port and its connecting cable are functioning correctly.

Replace unit

Procedure for removing a defective unit and inserting a replacement.

Chapter 10: Troubleshooting ADAC

IP phone is not detected

Resolve issues where IP phones are not detected by the ADAC feature.

Auto configuration is not applied

Correct common issues that may interfere with device auto configuration.

Chapter 11: Troubleshooting authentication

EAP client authentication

Guidelines for troubleshooting EAP and non-EAP authentication features.

EAP RADIUS VLAN is not being applied

Ensure RADIUS VLAN is applied correctly for EAP authentication support.

Configured MAC is not authenticating

Correct a MAC address configuration to allow authentication.

Non-EAP RADIUS MAC not authenticating

Resolve issues where a non-EAP RADIUS MAC address is not authenticating.

Non-EAP MHSA MAC is not authenticating

Ensure correct switch configuration for MHSA MAC authentication.

EAP-non-EAP unexpected port shutdown

Identify reasons for unexpected port shutdowns and make configuration changes.

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