Agent Recovery
In some cases during a software upgrade, the switch turns off before the software agent has
been completely written to flash. This may be due to a power outage. In this case, the switch
will report an error such as Agent code verification fails!!
Units exhibiting the symptoms should NOT be returned through the Return Merchandise
Authorization (RMA).
For assistance with tasks shown in the Agent Recovery emergency recovery tree, see
• Locating the switch console ports on page 36
• Using the Diagnostics Menu on page 37
Agent Recovery
Troubleshooting March 2013 35
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