Avaya 3641 - Page 105

Troubleshooting
Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012 105
Message Description Action
No SVP Response
yyy.yyy.yyy.yyy
y…y = SVP Server IP address.
Handset has lost contact with the SVP
Server.
This may be caused by bad radio
reception or a problem with the Avaya
SVP Server. The handset will keep
trying to fix the problem for 20 seconds,
and the message may clear by itself. If
it does not, the handset will restart.
Report this problem to the system
administrator if it keeps happening.
No SVP Server
Handset can’t locate Avaya SVP
Server.
IP address configuration of Avaya SVP
Server is wrong or missing.
Avaya SVP Server is not working.
Check error status screen on Avaya
SVP Server.
No LAN connection at the Avaya SVP
Server.
Verify Avaya SVP Server connection to
LAN.
No SVP Server
No DNS Entry
Handset unable to perform DNS
lookup for SVP Server, server had no
entry for SVP Server.
The network administrator must verify
that a proper IP address has been
entered for the SVP Server DHCP
option 151.
No SVP Server
No DNS IP
Handset unable to perform DNS
lookup for SVP Server, no IP address
for DNS server.
The network administrator must verify
proper DHCP server operation.
No SW Found
A required software component has
not been identified.
Check that the handset license type has
a corresponding entry in the
slnk_cfg.cfg file.
Check that the correct files are listed
under the handset license type entry.
No TFTP
Response
The handset could not get the
HTTP/TFTP server to respond.
The handset will continue to boot
without checking if its current code is
the latest available. Check that the
HTTP/TFTP server is operational. If the
Wireless Telephone is using DHCP,
check that the DHCP options are set
correctly.
No WPA
PassPhrase
This error only appears when the
Admin menus are exited. The handset
is configured for WPA-PSK or WPA2-
PSK and no pass phrase or shared
key has been entered.
Enter the pass phrase or pre-shared
key and restart the handset
Not Installed!
A required software component is
missing.
Check that all required software files
are on the HTTP/TFTP server, if over-
the-air downloading is being used. If the
error repeats, contact Avaya Technical
Support.
Press END The far end of a call has hung up. Hang up the near end.
Press END to quit
The handset is waiting to acquire
bandwidth required for voice
communication.
Press
END or wait until bandwidth is
available.