Avaya 3641 - Page 107

Troubleshooting
Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012 107
Message Description Action
TFTP
ERROR(x):yy
A failure has occurred during a
HTTP/TFTP software download. (x) =
The file number which was being
downloaded; yy is an error code
describing the particular failure.
Possible error codes are:
01 = HTTP/TFTP server did not find
the requested file.
02 = Access violation (reported from
HTTP/TFTP server).
07 = HTTP/TFTP server reported "No
such user" error.
16 = No HTTP/TFTP server address.
81 = File put into memory did not CRC.
FF = Timeout error. HTTP/TFTP server
did not respond within a specified
period of time.
Error code 01, 02, 07, or 16 - check the
HTTP/TFTP server configuration.
Error code 81, the handset will attempt
to download the file again.
For other messages, power off the
handset, then turn it on again to retry
the download. If the error repeats, note
it and contact Avaya Customer Support.
Too Many Errors
The handset continues to reset and
cannot be recovered.
Fatal error. Return handset to Avaya.
Unknown
xx:yy:zz
A phrase is missing from the phintl
language file.
Download new software from the Avaya
website per Chapter 11: Software
Maintenance.
Updating …
The handset is internally updating its
software images.
None. The handset may do this briefly
after a download. This is informational
only.
Updating Code…
Handset is downloading new software
into memory. The number icons at the
bottom of the display indicate which file
number is currently being downloaded.
This message also displays a progress
bar. When the progress bar fills the
display line the update operation is
complete on that file.
None. When the progress bar fills the
display line the update operation is
complete on that file.
Do not turn the handset off during this
operation.
Wait for bandwidth
The phone is waiting for bandwidth
sufficient for voice communication.
No action required. You will have the
option of pressing
END to abort the
phone call.
Waiting…
Handset has attempted some
operation several times and failed.
None. The handset is waiting for a
specified period of time before
attempting that operation again.
Wrong Code Type
The software loaded into the handset
is incorrect for this model phone.
Replace the software image on the
HTTP/TFTP server with software that is
correct for the handset model.