Icon Name Description
Available User is available
and can
communicate.
On a call User is on a call.
Busy User is busy.
Away User is away
from the phone.
Do not Disturb User does not
want to
communicate.
Out of Office/
Offline
Out of Office:
User is out from
the office.
Offline: User
wants to appear
invisible.
Unknown The presence
status of the user
is unknown or
the phone is not
registered.
Note:
You can view presence icons only if the presence
tracking feature is configured for your deskphone.
MLPP icons for 9608/9608G
Icon
Name Description
Priority Priority icon for a
priority call.
Immediate Immediate icon
for a priority call
with a higher
precedence
value than
Priority.
Flash Flash icon for a
priority call with a
higher
precedence
value than
Immediate.
Table continues…
Icon Name Description
Flash Override Flash override
icon for a priority
call with highest
precedence.
Avaya Menu
You can use Avaya Menu to adjust and customize options
and settings for your deskphone, access additional web-
based applications, get information about your phone and
network settings, log out, and use Administration menu.
When you press Avaya Menu , you see one of the
following menus, depending on how your administrator
has set up your system and on the applications available
to you:
Note:
The menus and submenus that appear depend on how
the administrator has configured your extension. Some
options or submenus might not be available. Contact
your system administrator if you have any questions.
• Options & Settings
• Priority Call
• My Presence
• Browser
• Network Information
• Log Out
• Administration
• About Avaya
Options & Settings lets you change your call settings,
personalize button labels, adjust brightness and contrast,
select your ringing pattern, set up favorites, assign speed
dial entries, and more.
Priority Call lets you make a precedence call.
My Presence lets you change your presence status to
Available, Busy, Away, Do Not Disturb, Out of Office, or
Offline. You can also set the selection to automatic.
Browser contains additional web-based applications. If
your administrator did not configure the browser option for
your deskphone, your deskphone does not display the
browser option.
Network Information has a submenu with different
viewing options: Audio parameters, RTCP-XR, IP (Internet
Protocol) parameters, Quality of Service, Interfaces,
802.1X Parameters, Miscellaneous, and Diagnostics. Your
administrator might ask you to use this option to check
phone settings or network settings to investigate
problems.
Log Out lets you sign off the phone, to protect your
settings or to let another user to log in.
Administration provides access to the administrative
settings of the phone.
About Avaya provides the release number of your phone
software.
Answering and making a call
Answering a call
When you receive an incoming call, the phone selects the
incoming call automatically. However, if you are already on
a call or if you receive more than one incoming call at a
time, you might need to select the call you want to answer
manually. If you do not have the Go to Phone on Ringing
option enabled, you must press Phone to choose a line or
view call options.
If you do not have the Go to Phone Screen on Ringing
option enabled and if the phone does not display the
Phone screen, incoming calls display on the top line of the
screen. You can press the corresponding line button
(LED) to answer the call.
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or
press Speaker, OK, or Answer to answer the call
using the speakerphone, or press Headset to
answer using the headset, or you can press the
corresponding line key (LED) to answer the call.
• If you are on another call, from the Phone screen,
scroll to the line with the incoming call and press
Answer or OK. The phone automatically answers
the incoming call and puts the previous call on hold.
• If you are on another call and the phone does not
automatically display the incoming call, from the
Phone screen scroll to the line with the incoming
call and press Answer or OK. If you are on another
call and the phone does automatically display the
incoming call, you can press Answer to
automatically put the first call on hold when you
answer the new call. Also, you can press Ignore or
Next to return to the first incoming call screen.
• To automatically display the Phone screen when
you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
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