Avaya 9641GS - Logging out as an Agent; Activating after Call Work

Upon successful login, the Agent Login feature toggles to the Agent Logout feature.
Note:
If you enter an incorrect password, you hear an error beep and the following error message
shows on the display:
Incorrect Password
Logging out as an agent
Before you begin
Your system administrator can configure Reason Codes as “Forced” which means a Reason Code
must be entered upon Agent Log Out. Speak to your system administrator or supervisor for more
information about the Reason Codes your system uses.
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Agent Logout using the up or down navigation arrows.
3. If configured by your system administrator, enter the Reason Code for logout.
4. Tap Enter.
Result
Upon successful logout, the Agent Logout feature toggles to the Agent Login feature.
Activating After Call Work
About this task
You can activate After Call Work at any time while you are logged in as an agent. If After Call Work
is activated while on a call, the phone indicates it is pending After Call Work until after your active
call is released.
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap After Call Work using the up or down navigation arrows.
3. Tap Select.
Result
The After Call Work icon ( ) appears on the Agent Status Line.
Call Center Agent operations
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents 20
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