Avaya IP Office 1408 - Diverting Calls to Voicemail

1408/1416 Phone User Guide Page 41
15-601040 Issue 09i (07 August 2015)IP Office™ Platform 9.1
Comments on this document? infodev@avaya.com
Answering Calls:
3.1 Divert a Call to Voicemail
You can transfer a call targeted at you directly to voicemail.
To divert a call to your mailbox:
1.If the call is not the current call on the display, use the up and down arrow keys to scroll the display to the
alerting call.
2.Press the >> double-arrow soft key.
3.Press the To VM soft key. The call is redirected to voicemail.
3.2 Ignore/Silence an Incoming Call
You can silence the ringer of a currently alerting call. The call will continue alerting but with no audible ring.
To ignore (silence) an incoming call:
1.If the call is not the current call on the display, use the up and down arrow keys to scroll the display to the
alerting call.
2.Press the >> double-arrow soft key.
3.Press the Ignore soft key. The call will continue alerting but with no audible ring.
3.3 Dropping an Incoming Call
You can attempt to drop an incoming call. Dropping a call has different effects depending on the call type and other
options:
· If the call is a hunt group call, dropping the incoming call causes it to be presented to the next agent in the group
or follow other hunt group settings (which can include presenting the call to you again).
· If the call is a direct call to you, dropping it causes it to:
· Go to your forward on no answer destination if set and enabled. See Forward On Busy/No Answer .
· Else the call goes to your voicemail if available.
· Else the call continues to ring (drop has no effect).
· If the call is returning from being held or parked for too long you cannot drop it.
To drop an incoming call:
1.If the call is not the current call on the display, use the up and down arrow keys to scroll the display to the
alerting call.
2.Press the >> double-arrow soft key.
3.Press the Drop key. Depending on your particular phone this may be a soft key on the display or a physical key.
You can also assign the drop function to a programmable key .
3.4 Answering a Page Call
Your phone can be paged if you have no other connected call in progress and your phone is currently idle. You can hear
the caller but they cannot hear you.
The page is heard through the phone's speaker following a single beep. A page call is also indicated in the display by the
word Page.
To answer a page call:
1.To answer the page call, press the CONFERENCE key.
· Alternatively, press the >> double-arrow soft key and press the Answer soft key.
2.The call is turned into a normal call.
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