Avaya IP Office 8.1

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Product Description

IP Office 8.1

Page 318

Issue 26.k.- (16 August 2012)

Avaya IP Office Plug-in for Microsoft Outlook

Microsoft Outlook is an application that many knowledge workers invoke in the morning and keep running all

day. The IP Office Plug-in for Microsoft Outlook brings a subset of the Avaya one-X™ Portal for IP Office user

experiences to Outlook. The plug-in allows the user to communicate with contacts without leaving the Outlook

window and without needing to bring up separate client applications. This vastly improves user productivity.

Avaya IP Office Plug-in for Microsoft Outlook provides the following features:

· Initiate a voice call (to work, to home or other numbers)

· Get notifications for incoming calls with options to accept or reject

· Listen to voicemail

· View Call history

· Export Outlook contacts to Avaya one-X™ Portal for IP Office Server

· Show presence of users - Telephony presence, User presence of other system contacts, User presence

published by contacts on other presence networks (e.g.: GoogleTalk), Calendar presence

· "Collapse" plug-in window to avoid capturing the entire screen. UC features will continue to be

available to the Outlook user

· Click-to-Call options on context menu of a contact from Outlook Contacts directory or from Outlook

Calendar (number should be in Location field)

The Avaya IP Office Plug-in for Microsoft Outlook can be downloaded from the Desktop Integration tab of the

Avaya one-X™ Portal for IP Office. The plug-in is supported on the WinXP+SP3, Windows Vista and Windows7

operating system for Microsoft Outlook versions 2003, 2007 and 2010.

Avaya IP Office 8.1 - Page 318