Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 3
Issue 26.k.- (16 August 2012)
Contents
Contents
1. Introduction
................................................................ 6Avaya IP Office
................................................................ 9What's New in IP Office Release 8.1
................................................................ 10Voice Communication Solution Features
................................................................ 11Data Communication Solution Features
................................................................ 12Applications Platform Features
................................................................ 13Management Tools
................................................................ 14Scalable Platform
................................................................ 14Telephone Options
................................................................ 14Application and Feature Licensing
................................................................ 14Country Availability
2. IP Office Basic Edition PARTNER®
Mode
................................................................ 20Hardware
................................................................ 22Telephones
................................................................ 29System Administration
................................................................ 32System Features
3. IP Office Basic Edition Norstar®
Mode
................................................................ 51Hardware
................................................................ 53Telephones
................................................................ 57System Administration
................................................................ 60System Features
4. IP Office Server Edition
................................................................ 77Mid-market Overview
................................................................ 77IP Office Solution Overview
................................................................ 81IP Office Key Components
................................................................ 81IP Office Deployment Options
................................................................ 82IP Office Scalability
................................................................ 82IP Office Resiliency
................................................................ 84IP Office Centralized Licensing
................................................................ 86IP Office Centralized Management
................................................................ 87Documentation, Training, and Localization
................................................................ 89Serviceability
5. IP Office 500 Platform
................................................................ 91IP Office 500 Control Unit
................................................................ 93IP500 Base Cards
................................................................ 98IP500 Trunk Cards
................................................................ 102External Expansion Modules
6. Telephones
................................................................ 1099600 Series IP Telephones
................................................................ 125B100 Conference Telephones
................................................................ 1319504 and 9508 Digital Telephones
................................................................ 134
1600 Series IP Telephones and 1400 Series
Digital Telephones
................................................................ 142T3 Telephones
................................................................ 146Wireless Phone Solutions
................................................................ 187Other Phones Supported
................................................................ 216Analog Telephones
................................................................ 222Headsets
................................................................ 223Summary
7. Features and Call Handling
................................................................ 228Basic Call Handling
................................................................ 232Advanced Call Handling
................................................................ 238Key and Lamp Operation
................................................................ 240Outbound Call Handling Features
................................................................ 242Forwarding
................................................................ 244Avaya Telephone Features
................................................................ 248Inbound Call Handling
................................................................ 250Contact Center Features
................................................................ 251Miscellaneous Features
................................................................ 252System Short Codes
8. IP Telephony
................................................................ 256
Gateways, Gatekeepers and H.323 - Technology
Overview
................................................................ 256SIP - Session Initiation Protocol
................................................................ 257IP Telephony Features
................................................................ 259SIP Trunks
................................................................ 261SIP Endpoint Support
................................................................ 266IP Office 8.1 Interoperability
................................................................ 269Remote Phone Support
................................................................ 272Avaya Session Border Controller for Enterprise
................................................................ 272VoIP FAQ
9. Public and Private Voice Networks
................................................................ 278Private Circuit Switched Voice Networking
................................................................ 279Public Voice Networking
................................................................ 281E1R2 Channel Associated Signaling
................................................................ 281Session Initiation Protocol (SIP)
................................................................ 284Packet Based Voice Networking
................................................................ 285Supplementary Services within IP Networks
................................................................ 286
Multi-Site Networking (Small Community
Networking)
................................................................ 289Internetworking with Other Avaya Products
................................................................ 290Common Networking Features
10. Data Networking Services
................................................................ 293LAN/WAN Services
................................................................ 293Internet Access
................................................................ 294Remote Access Features
................................................................ 294LAN to LAN Routing
................................................................ 295SSL/VPN Remote Access
................................................................ 295Data Networking Features
11. Unified Communications Module
12. Applications Server
13. User Call Control Applications
................................................................ 306one-X Portal for IP Office
................................................................ 320IP Office Video Softphone
................................................................ 327Flare Communicator
14. Receptionist
................................................................ 337SoftConsole Options
................................................................ 338SoftConsole Administration
................................................................ 339SoftConsole PC Requirements
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