Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 371
Issue 26.k.- (16 August 2012)
Extended Personal Greetings
In INTUITY emulation mode, the Voicemail Pro system has the ability to hold a number of greetings within each
user’s mailbox that can be played to a caller. In addition to the standard mailbox greetings, the extended
personal greetings provide the ability to present the caller with a greeting that reflects where the call has come
from (internal or external) or why the called party is unable to take the call. A mailbox user can configure the
responses played back to the caller, based upon the reason the caller was routed to the voicemail. The
supported call states are:
· Busy/Engaged
The user is currently on a call and unable to accept a second call.
· No Reply
The user is away from the desk and unable to take a call.
· Internal
A greeting to be played to internal calls
· External
The greeting to be played to external callers
· Out Of Hours
The greeting played when a hunt group is operating 'out of hours'. Out of hours is defined with IP
Office Manager and is only applicable to hunt group mailboxes.
A greeting can be recorded for each of the above conditions through the Telephone User Interface (TUI). If a
recording is made for each condition, the order of play back to a caller will be:
1.
Out of hours (Hunt group mailboxes only).
2.
Internal/External greeting.
3.
Busy/Engaged.
4.
No reply.
A mailbox owner will need to record greetings against these conditions to deliver the greeting that they wish to
present to a caller. Avaya one-X™ Portal for IP Office users can record and manage their voicemail greetings
through the Avaya one-X™ Portal for IP Office user interface.
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