Avaya IP Office 8.1

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Product Description

IP Office 8.1

Page 457

Issue 26.k.- (16 August 2012)

24. Appendix

The IP500 control unit is no longer sold by Avaya. IP500 V2 control unit is the current model available.

However, the IP500 control unit is supported with IP Office Release 8.0 software.

Earlier IP Office control units such as the IP406, IP406 V2, IP412 and Small Office Edition are not supported by

IP Office Release 8.0.

Main Page

Default Chapter3
- Table of Contents3
1 Introduction5
- Avaya IP Office6
- What's New in IP Office Release 8.19
- Voice Communication Solution Features10
- Data Communication Solution Features11
- Applications Platform Features12
- Management Tools13
- Scalable Platform14
- Telephone Options14
- Application and Feature Licensing14
- Country Availability14
2 IP Office Basic Edition PARTNER® Mode17
- 2. IP Office Basic Edition PARTNER18
- Hardware20
- Telephones22
- Wireless Telephones27
- System Administration29
- System Features32
3 IP Office Basic Edition Norstar® Mode48
- 3. IP Office Basic Edition Norstar49
- Hardware51
- Telephones53
- System Administration57
- System Features60
  - Do Not Disturb Exceptions66
  - Remote Call Forwarding70
4 IP Office Server Edition76
- MID-Market Overview77
- IP Office Solution Overview77
- IP Office Key Components81
- IP Office Deployment Options81
- IP Office Scalability82
- IP Office Resiliency82
- IP Office Centralized Licensing84
- IP Office Centralized Management86
- Documentation, Training, and Localization87
- Serviceability89
5 IP Office 500 Platform90
- IP Office 500 Control Unit91
- IP500 Base Cards93
- IP500 Trunk Cards98
- External Expansion Modules102
6 Telephones106
- 9600 Series IP Telephones109
- B100 Conference Telephones125
- 9504 And 9508 Digital Telephones131
- 1600 Series IP Telephones and 1400 Series Digital Telephones134
- T3 Telephones142
- Wireless Phone Solutions146
  - Ruggedized Wireless Telephone173
  - Wireless Telephone175
- Other Phones Supported187
- Button Modules215
- Analog Telephones216
- Headsets222
- Summary223
7 Features and Call Handling226
- 7. Features and Call Handling227
- Basic Call Handling228
- Advanced Call Handling232
- Key and Lamp Operation238
- Outbound Call Handling Features240
- Idle Line Preference241
- Forwarding242
- Avaya Telephone Features244
- On Hook Dialing247
- Inbound Call Handling248
- Time Profiles249
- Contact Center Features250
- Miscellaneous Features251
- System Short Codes252
8 IP Telephony253
- Gateways, Gatekeepers and H.323 - Technology Overview256
- SIP - Session Initiation Protocol256
- IP Telephony Features257
- SIP Trunks259
- SIP Endpoint Support261
- IP Office 8.1 Interoperability266
- Remote Phone Support269
- Avaya Session Border Controller for Enterprise272
- Voip FAQ272
- Network Assessment274
9 Public and Private Voice Networks276
- 9. Public and Private Voice Networks277
- Private Circuit Switched Voice Networking278
- Public Voice Networking279
- E1R2 Channel Associated Signaling281
- Session Initiation Protocol (SIP)281
- Packet Based Voice Networking284
- Supplementary Services Within IP Networks285
- Multi-Site Networking (Small Community Networking)286
- Internetworking with Other Avaya Products289
- Common Networking Features290
10 Data Networking Services292
- LAN/WAN Services293
- Internet Access293
- Remote Access Features294
- LAN to LAN Routing294
- SSL/VPN Remote Access295
- Data Networking Features295
  - Dhcp Server296
  - Auto Connect298
11 Unified Communications Module300
12 Applications Server303
- 12. Applications Server304
13 User Call Control Applications305
- One-X Portal for IP Office306
- Feature Summary316
- IP Office Video Softphone320
- Feature Overview324
- Flare Communicator327
- Installation and Configuration329
14 Receptionist332
- Softconsole Options337
- Softconsole Administration338
- Softconsole PC Requirements339
15 Computer Telephony Integration340
- CTI with IP Office341
- Tapilink Lite (1St Party TAPI Support)342
- Tapilink Pro (3Rd Party TAPI Support)342
- Support for Developers342
- TAPI Functions Supported by IP Office343
16 Messaging347
- 16. Messaging348
- IP Office Essential Edition - Embedded Voicemail350
- IP Office Preferred Edition - Voicemail Pro352
- IP Office Preferred Edition - Voicemail Pro Resilience and Backup356
- 24. Appendix359
- Interaction of Voicemail with Email Systems359
- Unified Messaging Service (UMS)360
- Fax Messages363
- Text-To-Speech Email Reading (Microsoft Exchange Only)364
- Networked Messaging365
- Auto Attendant366
- Personal Numbering367
- Accessing Database Information Within Call Flows (IVR)368
- Using Text to Speech (TTS) Facilities Within a Call Flow369
- Visual Basic (VB) Scripting370
- Extended Personal Greetings371
- Hunt Group Broadcast Messages372
- Personal Distribution Lists372
- Cascaded Out-Calling373
- Campaign Manager374
- Call Recording375
- Call Screening376
- IP Office Contactstore377
- Centralized Messaging with Avaya Communication Manager379
- Voicemail Feature Comparison380
17 Mobility383
- 17. Mobility384
- One-X Mobile Preferred for IP Office385
- On-Site Mobility387
- External Mobility389
- 3Rd Party Mobility Solutions for Use with IP Office392
18 Audio Conferencing394
- 18. Audio Conferencing395
- IP Office Preferred Edition Meet-Me Conferencing Solution396
- IP Office Conferencing Capacity397
- IP Office Standard Conferencing Features398
19 The Contact Center399
- Customer Call Reporter400
- Call Statistics410
20 Management Utilities414
- 20. Management Utilities415
- IP Office Web Manager416
- IP Office Simplified Manager422
- IP Office Monitor424
- Simple Network Management Protocol (SNMP)425
- System Status Application426
- Data Migration Manager427
21 IP Office Support Services and Automated On-Boarding431
- Avaya Global Services432
- On-Boarding Automation433
22 Technical Specifications435
- 22. Technical Specifications436
- Interfaces439
- Protocols439

Avaya IP Office 8.1 - Page 457

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