Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 73
Issue 26.k.- (16 August 2012)
Visual Voice Messaging
Supported on 1400 and 9500 digital telephones only. Allows the user to manage their voice mail messages via
their display. Features supported include:
· access new /old / saved messages.
· next and previous message.
· fast forward and rewind.
· pause message.
· save, delete and copy message to other users of the system.
· change default greeting.
· change password.
· change message status from old / saved to New.
Voicemail Options
· Bypass Greeting
o
After a call goes to an extension's voice mailbox, the caller can press the 1 key to bypass the
mailbox greeting and begin recording a message.
· Change Message Status to New (*06)
o
This feature provides the ability to change the status of a message from Old or Saved to New.
o
Users can dial *06 at any time after the Old or Saved message begins to play through the 3
second pause after the caller information portion of the message.
· The message is moved to the queue of New messages.
o
When a message is marked as New, the system does not initiate a new Voicemail to Email
message, but the extension's message waiting light is illuminated.
· Choice of Language
o
Each Auto Attendant can have a primary language assigned to it. The language applies to the pre-
recorded prompts available to that Auto Attendant. This overrides the system language setting.
o
The per-extension Display Language setting will also override the system language and change all
the displays, pre-recorded greetings, and prompts to the chosen language.
· End of Recording options
o
When a caller has finished leaving a message in an extension's mailbox, the caller can touch the #
key to signal the end of recording of the message.
o
If the message is less than 3 seconds, the system will play the following prompt: "Message too
short. Deleted. Goodbye."
o
If the message is longer than 3 seconds, the system will play the following prompt: "Your
message has been sent. Goodbye."
· Outcalling Notification
o
If you use the Outcalling option, Embedded Voicemail will call the number which you have
programmed to signal that a new message has arrived in your mailbox.
· Each user can have 1 number programmed for outcalling notification.
· The system will make up to 3 attempts (in 5-minute intervals) to contact the user.
· After 3 attempts, outcalling notification will cease until another new voice message arrives.
· Phantom Mailboxes
o
Provides voice mailbox support for all extensions (10-57), without requiring the physical hardware
to be present. Extensions without hardware are called phantom extensions.
· Note: Ports 7 and 8 of an ETR-6 module can be used for phantom extensions even though
you cannot plug a phone into them.
o
Calls to a phantom extension go directly to voice mail.
· DTMF breakout service can be used to transfer the call.
o
Phantom voice mailboxes:
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