Call Transfer
With the Call Transfer feature, you can transfer your call to
another destination number.
Depending on your requirement, your adminstrator
configures the call transfer type. The types of Call
Transfer are:
• Consultative transfer: Transferring a call by
connecting a call with the transfer recipient.
• Blind transfer: Transferring a call without connecting
a call with the transfer recipient.
Making a consultative transfer
Transfer a call by connecting a call with the transfer
recipient.
Ensure that your administrator enables the feature.
1. While on an active call, press Transfer soft key.
The phone displays the Select a destination dialogue
box.
The first call is placed on hold.
2. Do one of the following and then press the Call soft
key :
• Dial the number to transfer the call.
• Search for the number in Contacts or Recents.
• Press the Team line key to transfer the call to the
configured team button.
You must configure the team button to use as your
target selection.
3. To initiate a consultative transfer, press Talk.
The call transfer recipient’s phone starts ringing.
4. Do one of the following:
• Press Complete after the recipient answers the
call.
The call transfer is complete. This is also called
attended transfer.
• Press Complete after the recipient’s number starts
ringing.
The call transfer is complete. This is also called
unattended transfer.
Making a blind transfer
Use this procedure to transfer an active call without
connecting a call with the transfer recipient.
Ensure that your administrator enables the feature.
1. While on an active call, press Transfer.
The phone displays the Enter Transfer Destination
screen.
2. Do one of the following and then press the Call soft
key:
• Dial the number to which you want to transfer the
call.
• Search for the number in the Contacts or Recents
list.
3. To initiate a blind transfer, press Now.
The call transfer is complete.
Call Park
With the Call Park feature, you can put an active call
on hold from your extension and retrieve the call from
another extension. Use Call Park for multiple scenarios,
such as inter-departmental call transfers or when you
have to pause the current call and continue the call from
a different extension. The administrator must activate Call
Park for your extension on
Avaya Aura
®
Communication
Manager. To retrieve the call, the administrator must
activate Call Unpark on other extensions.
The administrator can optionally configure parking lots as
call parking destinations. The extension that parks the call
displays the parking lot extension number on the feature
button. Users can dial the parking lot extension number
for the parked call to retrieve the call.
Parking a call
Use Call Park to park an active call from your phone
extension.
Contact the administrator to activate Call Park on your
extension.
1. Press Main menu.
2. Scroll to Features and press Select.
3. Scroll to Call Park and press Select.
Depending on the server configuration, the feature
LED can provide one of the following indicators:
• The green LED turns on, indicating that the call
parking is complete. The green LED stays on until
the call is unparked or returned.
• If the administrator configures the parking lot
display timer, the green LED turns on and the
Call Park feature button displays the parking lot
extension number for a specific duration. After
this duration, the Call Park button is available for
parking.
Retrieve the call from another extension using Call
Unpark. If not unparked within the configured duration, the
parking lot returns the call to the parking extension .
Unparking a call
Use Call Unpark to retrieve a parked call.
Contact the administrator to activate Call Unpark on your
extension. Obtain the extension number where the call is
parked.
1. Press Main menu.
2. Scroll to Features and press Select.
3. Scroll to Call Unpark and press Select.
4. Enter the extension number and press Select.
The call resumes, and the call park LED on the
parking extension turns off.
Customization
Display Mode
With the Display Mode feature, you can personalize the
phone display according to your choice of display and font
color. You can change the display mode of your phone to
Dark or Light. The font color is black if you set the display
mode to Light. The font color is white if you set the display
mode to Dark.
Changing the display mode impacts most of the skins,
including the following:
• Soft keys
• The top-line divider
• Calendar components
• Predefined backgrounds and screen savers
• Line highlights
• Skins for dialogs and toasts and scroll bars
• The progress bar
Changing the display mode for the main screen changes
the display mode for the secondary screen and the
attached expansion modules.
Related links
Changing the phone display mode on page 5
Changing the phone display mode
5
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