Axis Q6000-E Mk II User Manual

AXISQ6000-EMkIIPTZNetworkCamera
Troubleshooting
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbe
synchronizedwithanNTPserver.SeeDate&Timeonpage59.
Thebrowserisnotsupported
Seeforalistofrecommendedbrowsers.
PTZNetworkCamera
ConnectionFailed
UnderSystemOptions>PTZNetworkCamera>Connection,checkthefollowing:
•ThattheuserloggedontothePTZnetworkcamerahasPTZcontrolsenabled
•ThattheIPaddressandPortsarecorrect
PTZNetworkCamera
AuthorizationError
MakesurethatthepasswordfortheuserloggedontothePTZnetworkcamerahasnotbeen
changed.
Theproductisaccessiblelocallybutnotexternally
RoutercongurationTocongureyourroutertoallowincomingdatatrafctotheAxisproduct,enabletheNAT-traversal
featurewhichwillattempttoautomaticallyconguretheroutertoallowaccesstotheAxis
product,seeNATtraversal(portmapping)forIPv4onpage65.TheroutermustsupportUPnP
®
.
Firewallprotection
ChecktheInternetrewallwithyournetworkadministrator.
Defaultroutersrequired
CheckifyouneedtoconguretheroutersettingsfromSystemOptions>Network>TCP/IP>
Basic.
CheckifyouneedtoconguretheroutersettingsfromSetup>NetworkSettingsorSetup>
AdditionalControllerConguration>SystemOptions>Network>TCP/IP>Basic.
Cameraandrouter
conguration
Gotothecamera’swebpage,clickSystemOptions>Network>Advanced,anddothefollowing
actions:
•CongureDNSservers.
•TurnondynamicDNSupdates.
•EnterDNSnameforeachchannel(sameDNSnameforallchannels).
•EnterAlternativeHTTPportforeachchannel(differentportnumbers).
•TurnonNATtraversal(portmapping)forIPv4.
Gototherouter’swebpageanddothefollowingactions:
•CheckthatUPnPisturnedon.
•Congureport-forwardingfortheAlternativeHTTPportsenteredonthecamera.
ProblemswithstreamingH.264
ProblemswithAXISMedia
Control(InternetExplorer
only)
ToenabletheupdatingofvideoimagesinInternetExplorer,setthebrowsertoallowActiveX
controls.Also,makesurethatAXISMediaControlisinstalledonyourcomputer.
NoH.264displayedinthe
client
CheckthattherelevantH.264connectionmethodsandcorrectinterfaceareenabledintheAMC
ControlPanel(streamingtab).SeeAXISMediaControl(AMC)onpage16.
IntheAMCControlPanel,selecttheH.264tabandclickSettodefaultH.264decoder.
CheckthatRTSPisenabledunderSystemOptions>Network>TCP/IP>Advanced.
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Makesurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
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Axis Q6000-E Mk II Specifications

General

Brand	Axis
Model	Q6000-E Mk II
Category	Security Camera
Language	English