AXISQ6000-EMkIIPTZNetworkCamera
Troubleshooting
Colorsaturationisdifferent
inH.264andMotionJPEG
Updatethesettingsforyourgraphicsadapter.Refertotheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
SeePerformanceconsiderationsonpage85.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisnotsettoDecodeonly
keyframes.
Lowertheimageresolution.
SetaCaptureModethatprioritizesframerate.Changingthecapturemodetoprioritizeframerate
mightlowerthemaximumresolutiondependingontheproductusedandcapturemodesavailable.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.
StatusandNetworkindicatorLEDsareashingredrapidly
Hardwarefailure
ContactyourAxisreseller.
Productdoesnotstartup
ProductdoesnotstartupIftheproductdoesnotstartupkeepthenetworkcableconnectedandre-insertthepowercable
tothemidspan.
Videoandimageproblems,general
Blackimagewithtextindicatinginadequatepowersupply
Checkcablesandrestartpowersourcingequipment.
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video>VideoStreamSetup>Video&Audio>VideoStreamand
Setup>Video>CameraSettingsSetup>Video&Audio>CameraSettings.
Disturbedfocus
Setthefocusmanuallybygentlypushandturnthefocusring.
Setthefocusmanuallybyusingtheblackrubbersideofthelenstool.Insertthetoolcarefullyandholdpressedwhileturningto
adjustfocus.
Tochangethecamerafocus,see
Insufcientpower
Thecamerarequiresamidspanornetworkswitchthatsupports30WPoEClass4.Makesurethatthecameraisconnectedto
a30Wportonthenetworkswitch.
PTZproblems
Incorrectmappingbetween
OverviewmodeandNormal
mode
IfthecameraviewdoesnotmovetothecorrectpositioninNormalmodewhenclickinganobject
inOverviewmode,thePTZcalibrationisinaccurateandshouldberedone.GotoSystemOptions>
Maintenance.See.
78
To Next Page
Loading...
Need help?
General
