Axis Q6000-E Mk II User Manual

AXISQ6000-EMkIIPTZNetworkCamera
Troubleshooting
Videocannotberecorded
CheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemountedReformattheSDcardandthenclickMount.
NO NO
NO
TICE TICE
TICE
Formattingthecardwillremoveallcontent,includingallrecordings,fromtheSDcard.
PIRSensorsensitivity
ThePIRsensorrarelytriggers
ornotatall
SinceIRlightisblockedbyglass,thePIRsensorwillnotworkiftheproductisplacedbehind
awindoworsimilar.
Condensationindome
BlurredimageActivatefanandheatertoremovepossiblemoisturefromdome
Productdoesnotfunction
Theambienttemperatureis
toolow.Certainhardware
functionsaresuspended.
Waituntiltheproductissufcientlyheated.
Theproductdoesnotstart
andthecameraisnolonger
accessible.
Removepowerfromtheproduct.Waitfor10minutes,thenreapplypower.
Mediaconverterswitch
Mediaconverterswitch
freezesafterhotswapping
Themediaconverterswitchdoesnotsupporthotswapping.Disconnectpowerfromtheswitch
beforeswappingcameras.Restarttheswitchafterafailedattempttohotswap.
Productmovestooslow
HightorquemodePositioningerrorsmayoccurduetounforeseenphysicalobstaclessuchasiceorheavyvibrations.In
suchcasestheproductwillswitchtoahightorquemodeandcorrectthepositionwithmorepower
atlowerspeed.Theproductwillautomaticallyreturntonormaldrivemodeafterthecorrectionis
complete.Theswitchbetweennormalandhightorquemodeisloggedinthesystemlog.
TextoverlayaboutPTZerrors
TextoverlayaboutPTZerrors
Incasethepan/tiltdrivecomponentsorthecameracomponentsexperienceaproblemthatcannot
automaticallybecorrected,thistextoverlaywillappearandthePTZStatusinSystemOptions
>Maintenancewillbesetaccordingly.Theproblemmaybecausedbyphysicalblockingofthe
mechanics,heavyvibrations,mechanicalwearorothermalfunction.Insomecasestheproblem
mightbetemporaryandcanberesolvedinthenextmovementorafterpressingtheTestbutton
underSystemOptions>Maintenance>PTZStatus.
"Notenoughpowerforboth
cameraandpantiltmotors"
Thecameradoesnotgetenoughpowerforboththecameraandthemotorsafternegotiatingwith
thePowerSourcingEquipment(PSE),forexampleaninjectorormidspan.
PleaserestartthePSEbyunpluggingthemainsadapterand/orrestartthecamera.
CameraCalibration
Calibrationdoesnotwork
properly
IfusinganhttpsconnectionforyourAxisproduct,makesureyouusethesamefortheconnected
PTZcameraaswell.Otherwisethecalibrationpagemaynotworkproperly.SeeCalibratethePTZ
networkcameraonpage60.
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Axis Q6000-E Mk II Specifications

General

Brand	Axis
Model	Q6000-E Mk II
Category	Security Camera
Language	English