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AXIS Q6032-E - Troubleshooting
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
Using ARP Ping The IP address must be set within two minutes after the power has been applied to the AXIS
Q6032-E, restart the camera and try again. Also, make sure the ping length is set to 408. See
the ARP ping description in the installation section.
The AXIS Q6032-E is located on
a different subnet
If the IP address intended for the AXIS Q6032-E and the IP address of your computer are
located on different subnets, you will not be able to set the IP address. Contact your network
administrator for an IP address on the same subnet as the computer you are performing the
installation from.
The IP address is being used by
another device
Disconnect the power from the AXIS Q6032-E.
Run the Ping command (in a Command/DOS window, type ping and the IP address of the unit).
If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP
address may already be in use by another device on your network. You must obtain a new IP
address and reinstall the unit.
If you receive: Request timed out - this means that the IP address is available for use with your
AXIS Q6032-E. In this case, check all cabling and reinstall the unit.
The AXIS Q6032-E cannot be accessed from a web browser
Cannot log in If the AXIS Q6032-E has been configured to use HTTPS, check that the protocol in the URL used
to access the unit is correct. You may need to type this in manually (i.e. http or https) in the
browser’s address field.
The IP address has been changed
by DHCP
1) Move the AXIS Q6032-E to an isolated network or to one with no DHCP or BOOTP server. Set
the IP address again, using AXIS IP Utility or the ARP Ping command.
2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the
main network. The unit now has a fixed IP address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the
required service and then configure IP address change notification from the network settings.
Return the unit to the main network. The unit will now have a dynamic IP address, but will
notify you if the address changes.
Other networking problems Test the network cable by connecting it to another network device, then Ping that device from
your workstation. See instructions above.
Cannot send notifications, uploads, alarms, etc, to a destination outside the local network
Firewall protection The AXIS Q6032-E can be configured to use a SOCKS server to reach networks on the other side
of a firewall/proxy server. See SOCKS, on page 34 for more information.
Your AXIS Q6032-E is accessible locally, but not externally
Firewall protection Check the Internet firewall with your system administrator.
Default routers required Check if you need to configure the default router settings.
The Internet site is too heavily
loaded
Use a script running on your web server to relay images from the AXIS Q6032-E to the Internet.
The status indicator flashes red
A firmware upgrade has been
interrupted or the firmware has
in some other way been dam-
aged.
A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP
and Ping,
Then, from a web browser, access the unit and upgrade the latest firmware to the product, see
Updating the Firmware, on page 38.
No images are displayed in the web interface
Problem with AMC
(Internet Explorer only)
To enable the updating of images in Windows Internet Explorer, set your web browser to allow
ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on
your workstation.
Installation of additional ActiveX
component restricted or prohib-
ited
Configure your AXIS Q6032-E to use a Java applet for updating the images under
Live View Config > Layout > Default Viewer for Internet Explorer. See help files for more infor-
mation.
Video Image Problems
Image too dark or too light. See the online help files on Video Stream Settings
Problems uploading own files There is only limited space available for the upload of your own files. Try deleting one or more
existing files, to free up space.
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try lowering
the frame rate or the upload period.
Slow image update Configuring e.g. pre-buffers, hi-res images, high frame rate etc will reduce the performance of
the AXIS Q6032-E.
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