Axis W10 Series - Page 13

AXISW10xBodyWornCameras
Troubleshooting
Noaudioinrecordings.Audioisturnedoffinthecameraprole.Makesureaudioisturnedonin
thecameraproleinAXISBodyWorn
Manager.
Manysimultaneousofoadsaffect
transferspeed.
CheckcamerastatusinAXISBodyWorn
Manager.Waitforrecordingstobe
transferred.
Ofoadingrecordingsisslow.
Theconnectionbetweenthecamera
andthedockingstationisbad.The
cameraisdockedincorrectly.Thedocking
connectorsaredirtyorwornout.
Makesureallconnectorsareclean.See
Cleaningonpage8.
Cameraisnotdiscoveredbythesystem
anddoesn’tappearinAXISBodyWorn
Manager.
Thedockingstationisconnectedtothe
systemcontrollerthrougharouter.
EnableIPv6onthenetwork.
Nocameraisassignedtotheuserwhen
theusertapstheRFIDtagonthereader
(usingself-assign).
Therecanbedifferentreasons:
•Theuserisalreadyassigned
toanundockedcamera.
•Thereiscurrentlynocamera
readyforuse.Acamerais
readyforusewhenithas
enoughstorageandbattery,
andithasthesamermware
versionastherestofthe
system.
•TheRFIDtagisn’tregistered
inthesystem.
•Docktheassignedcamera.
•Waituntilacameraisready
foruse.
•RegistertheRFIDtaginthe
system.
Thetimeittakestoreceivetherst
GPSpositionafterstartingthecamera
dependsontheoutdoorenvironment.For
example,tallbuildingsandhumidityin
theatmospherecanincreasethetimeit
takestogettherstGPSposition.
–
Locationdataisturnedoffinthecamera
prole.
Gotothecameraproleandturnon
Locationdata.
Notrecordinglocationdata.
Thebodywornsystemtimeiswrong.
Setacorrectsystemtime.Werecommend
usingNTPserver(DHCP)orNTPstatic
andfallbackserverasopposedtoManual
time,astheseensureanaccuratesystem
time.
Can’tremovecamera.
Anextensionsystemcontrollerhasbeen
disconnectedphysicallyfromthesystem
beforeitwasremovedinAXISBodyWorn
Manager.Thispreventsthesystemfrom
verifyingthetransferstatus.
Tomakesurethatallcontenthasbeen
transferredtothecontentdestination,
removetheextensionsystemcontroller
inAXISBodyWornManagerbeforeyou
removeitfromthesystemphysically.
Thenyoucanremovethecamera.
CamerastatusisInsafemode.
Ifacameraisundockedforeightweeks,
forsecurityreasons,itenterssafemode.
SeeAllowcamerasbackintothesystem
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