4. Troubleshooting
Code 10656: “ingest job - copy failed - ingest ab orted” (Error)
Situation Solution
The ingest job failed because
at least one file could not be
copied to the local storage:
an error occurred while
reading from the source.
Check that the source can still be reached by the ICMP. Check the
integrity of the source, make sure all files are accessible.
The ingest job failed because
at least one file could not be
copied to the local storage:
the local storage is removed
or has failed.
Check the health of the local storage.
Code 10657: “ingest job - invalid source url - cannot ingest” (Error)
Situation Solution
The ingest failed because the
source URL is not correctly
formatted.
Check the settings for the selected source.
The ingest failed because
the source is using a protocol
that is not supported by the
current ICMP version.
Check the ICMP version and the protocol definedinthesettingsfor
the selected source.
Code 10658: “ingest - maximum pending job count exceeded - cannot add more
jobs” (Error)
Situation Solution
The ingest job cannot be
added because there are too
many pending ingest jobs.
W ait for the end of some ingest jobs before adding more ingest
requests.
Code 10659: “ingest - invalid or missing info from PKL - cannot ingest” (Error)
Situation Solution
The PKL file from the DCP
does not provide enough
data about assets to ingest
the content.
Request a DCP with a correct and complete PKL file. The system log
may provide more detailed information.
Code 10660: “ingest - invalid or missing UUID - cannot ingest” (Error)
Situation Solution
The operation on the job
failed because the job
identifier is missing or
incorrect.
The Barco (Web) Commander or TMS applications should create a new
job with a well formatted identifier or should not specify any identifier.
42 R5906594 ICMP 09/11/2016
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