4. Troubleshooting
Code 10983: “player - key outside signer time window - key rejected” (Error)
Situation Solution
The play cannot start
because one of the key
validity is outside of the
signer validity period.
Request a key with a correct validity period from the content provider .
Code 10984: “player - limited playback - scheduled mode not allowed” (Error)
Situation Solution
The scheduler cannot play
the loaded show because the
playback has limitation and
cannot start at the begining
of the show playlist. It will
be the case if the key budget
only allows to play the end of
a content.
Play the show in manual mode or request a new key to have more
budget to play the content.
Code 10985: “player - immersive sound renderer error - immersive sound inac-
tive” (Warning)
Situation Solution
Immersive sound cannot be
validated by the immersive
sound renderer or sound
processor. Immersive sound
will not play.
Check the communication with the immersive sound renderer or sound
processor. Reload the content and retry. If the communication cannot
be restored. Restart both the projector and the immersive sound
renderer.
Code 10986: “player - missing immersive sound assets - immersive sound
skipped” (Warning)
Situation Solution
Some clips are missing
immersive sound assets.
Those clips will be played
without immersive sound.
Check the content and ingest the missing assets.
Code 10987: “player - corrupted immersive sound assets - immersive sound might
fail” (Warning)
Situation Solution
Some clips contains
corrupted immersive sound
assets. The playback of
immersive sound may fail or
cause artefacts.
Check the content and ingest the corrupted assets.
R5906594 ICMP 09/11/2016 63
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