4. Troubleshooting
Code 10988: “player - no valid immersive sound key found - immersive sound
skipped” (Warning)
Situation Solution
Some clips are missing
immersive sound keys.
Those clips will be played
without immersive sound.
Request the keys for the immersive sound renderer.
Code 10989: “player - immersive s ound assets read error - immersive sound
skipped” (Warning)
Situation Solution
Some immersive sound
assets could not be read
properly. Those clips will be
played without immersive
sound.
Reload the content. If this fails, restart the projector and retry. If this
still fails try to delete and ingest the content again.
Code 10990: “player - a utomatic input selection warning - play might fail” (Warn-
ing)
Situation Solution
An error was detected during
the automatic input selection.
The playback on that input
may be incorrect.
Check the output on the screen. Check the macro used to select the
input. Activate the macro manually if needed but also check the player
status.
Code 10991: “player - mezzanine communication error - live IP not available” (Er-
ror)
Situation Solution
The communication with the
mezzanineboardisinerror.
The live IP streaming is not
possible.
Retry or restart the projector. If the problem persists, e
scalate the issue
including a log package from the system.
Code 10992: “player - live IP source selection error - live IP not available” (Error)
Situation Solution
The selection of the live IP
source has Check the live IP
source and connectivity.
Retry or restart the projector. If the problem persists, escalate the issue
including a log package from the system.
Code 10995: “player - ADSP input audio delay error - delay not applied” (Error)
Situation Solution
The audio settings for the
alternative input could not
be applied on the embedded
sound processor. The audio
is in error.
Retry or restart the projector. If the problem persists, escalate the issue
including a log package from the system.
64 R5906594 ICMP 09/11/2016
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