HB EncoderMaster E V1.00.xx rev04.doc 13/15 Baumer Electric AG
09.07.08/wer Frauenfeld, Switzerland
6 Diagnostics messages
6.1 Message: USB-BiSS-Adaptor not connected
The message appears if the BiSS Adaptor has not been connected correctly. Make sure that the adaptor is
supplied with the correct voltage and that it is connected correctly with the USB port. Check if all drivers are
installed correctly: look if both devices “USB Serial Converter A“ and „USB Serial Converter B“ are listed in
the Windows System Manager under USB controller. Install the drivers again if they are not listed.
Attention: Always first connect the power supply and afterwards the USB cable. Otherwise it could happen
that the BiSS Adaptor cannot be identified correctly.
6.2 Message: Encoder not connected
This message appears if the encoder has not been identified or has not been connected correctly. Make sure
that it is connected correctly according to chapter 4.2. Check if the encoder is an assigned product (see table
1). Also check the power supply.
Attention: Incorrect connection of the power supply could result in destruction of the encoder!
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