42
Low Tickets
message on
monitor
Tickets are empty in ticket tray
Faulty cable. Disconnected,
loose or broken wires.
Faulty low ticket switch.
Faulty I/O Aux Board.
Load tickets into tray. Ensure tickets hold down micro
switch wire.
Check connectors from low ticket switches to Newgen
board. Check for continuity. (AACE10014 or AACE10015)
Inspect switch and replace if needed. (AASW200)
Swap I/O Aux board with other player side, making sure to
change dipswitch settings. (Left side both off, Right side
dip 1 is on, 2 is off) Replace I/O Aux Board.
Part # AACB9604
Problem Probable Cause Remedy
Menu Buttons do
not work.
Swap connectors at the 2
buttons.
Pinched, broken, or
disconnected wiring
I/O Aux board faulty.
Replace button if problem stays with button.(AAPB2700)
Inspect crimp to ensure good connection.
Check connections from menu buttons to left I/O Aux
Board. Check cables (AAPB2700, AACE15010)
Swap I/O Aux board with other player side, making sure
to change dipswitch settings. (Left side both off, Right
side dip 1 is on, 2 is off)
Replace I/O Aux Board. Part # AACB9604
TROUBLESHOOTING GUIDE
One of the right
side, yellow
colored LED
strips
not working
LED’s receive 12
Volts DC from
Control Board in
the rear of the
game.
Refer to “How to
Access Rear
Control Board”
If all colored cabinet lights
are not functioning, check
power into the Control
Board from the Power
Distribution Board.
If single LED strip is out,
check cable. LED’s are
wired in series. Refer to
wiring diagram.
Faulty LED
Refer to wiring diagram. Check connections and reseat
cables from Power Distribution Board in the front of the
cabinet to Control Board in the back.
Cables # AACE15017, AACE15016, and AACE15015
Check for 12 volts coming from Power Distribution Board
in the rear of the cabinet on red and black wires.
If no 12 volts DC, ensure 12 volts is coming into board on
cable # AACE15018. If voltage is present - replace
Control Board part # AACB10000
Refer to wiring diagram. Cables # AACE15018,
AACE15019, AACE15020, AALB15042, AACE15007,
AACE15040, AACE15039, and AACE15041
Swap LED connector from one socket to the other to
verify. Replace LED as needed.
LED color strip
under the hoops
are not working
LED’s receive
voltage from
Control Board in
the rear of the
game.
Ensure Control Board is
receiving voltage from
Power Distribution Board.
Faulty LED
Refer to wiring diagram. Check connections and reseat
cables from Power Distribution Board in the front of the
cabinet to Control Board in the back.
Cables # AACE15017, AACE15016, and AACE15015
Refer to wiring diagram. Cables # AACE15000,
AALB15000 and A5CB15000
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