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Tickets on
monitor does
not match
tickets coming
out of game.
Opto Sensor on ticket
dispenser dirty.
Faulty ticket dispenser.
Notch on tickets cut too
shallow.
Faulty cable. Disconnected,
loose or broken wires.
Enter Diagnostic menu and
test Dispenser
Check dipswitches on I/O
Aux Board
Faulty I/O Board
Blow dust from sensor and clean with
isopropyl alcohol.
Replace with working dispenser to isolate the
problem. (A5TD1)
Flip tickets and load upside-down to have large
cut notch toward opto sensor.
Check connectors from ticket dispensers to
Newgen board. Check for continuity.
Cables AACE8006
There are many options that affect ticket payout
using the dipswitches. Refer to Dip Switch
Setting page.
Replace I/O Board. AACB9604
Tickets on
monitor do
match tickets
coming out of
game.
Settings in Menu are
incorrect.
Enter Menu and check certain areas:
Preset Payout Pattern
Fixed tickets
Tickets per payout hit
Tickets earned every X hits
Tickets do
not dispense
or Wrong
amount
dispensed.
Check for
the correct
amount of
tickets
showing on
Monitor
Low Tickets
message on
monitor
Tickets are empty in ticket tray
Faulty cable. Disconnected,
loose or broken wires.
Faulty low ticket switch.
Faulty I/O Board
Load tickets into tray. Ensure tickets hold down micro
switch wire.
Check connectors from low ticket switch to I/O board.
Check for continuity. (AACE8006)
Inspect switch and replace if needed. (AASW200)
Check dipswitches on I/O Board, Replace I/O Board if
needed. AACB9604
Plunger does not fire
cannon
Bottom of plunger is not
breaking the opto beam.
Inspect assembly for
physical obstruction
Disconnected, loose or
broken wires.
Enter Diagnostic Menu to
see if game recognizes
button.
Faulty sensor.
Ensure arm is breaking the beam. The LED on the
board will come ON when beam is blocked.
Check connections from opto sensor to I/O board.
(Cable # AACE8002, AACB3850A)
Button should go to ON when button is pushed.
Replace sensor. AACB3850A
Problem Probable Cause Remedy
Cannon is firing all by
itself
Opto Sensor is blocked,
dirty, or faulty.
Faulty sensor.
Ensure the LED is OFF and opto beam is not blocked
by plunger arm.
Clean emitter and detector on sensor board.
Replace the sensor board. AACB3850A
TROUBLESHOOTING GUIDE
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