75.5159.09 20090115 10/10
SYMPTOMS POSSIBLE CAUSES CORRECTIVE ACTION
Red LED flashing quickly after an assisted
setup.
The sensor ‘sees’ the door movement and
can not finish its setup.
Adjust the position of the IR curtains.
Orange LED permanently ON after an
assisted setup.
The sensor encounters a signal saturation. Use the wide-field prism and/or slightly increase the IR curtains angle
(turning the screw counterclockwise).
Red LED permanently ON after an assisted
setup.
The sensor fails the IR test. Cut and restore the power supply.
Launch a new assisted setup.
If the LED still stays ON, replace the sensor.
Orange LED ON The sensor encounters a signal saturation. Use the wide-field prism and/or slightly increase the IR curtains angle
(turning the screw counterclockwise).
Launch an assisted setup.
Orange LED flashes The sensor signals an internal fault. Cut and restore the power supply.
If the orange LED lights up again, replace faulty sensor.
Red LED ON The sensor detects a presence. Wait the time set in ‘maximum duration of presence detection’ setting or
launch an assisted setup (with the remote control or right push button).
Unwanted presence detection The sensor is not placed properly
and/or the front face is not properly fixed.
Fasten the sensor firmly and/or
check whether the front face prism is placed into the foreseen slides
and not in the sensor cover.
Door keeps recycling open-closed. The sensor is disturbed by the door motion
because it sees the door or because of
vibrations.
Increase the IR curtains angle (turning the screw counterclockwise).
The door is not closing.
LED OFF
On-Off switch at door control is in wrong
position or is faulty.
Check to insure that On-Off switch for door is in the ON or
AUTOMATIC position.
Improper output configuration on the sensor. Check the output configuration setting on each sensor.
Improper door control configuration Verify that ‘Door Control’ (F2) is set to ‘Normal’
The presence detection is disturbed by the
rain (red LED)
Heavy Rain Increase the immunity of the curtains (immunity 2 or 3)
Install a universal rain cover (PN: 10URC)
The sensor does not respond to the remote
control.
1. Batteries in the remote control are dead or
not installed properly.
2. Remote control badly pointed.
1. Check to insure that the batteries are installed correctly or replace
batteries.
2. Point the remote control directly towards the sensor and move closer
if necessary.
The sensor does not unlock when access
code is entered.
Improper code being entered. Cut and restore power supply. No code is required to unlock during the
first minute after powering. Press UNLOCK, then LOCK and introduce
a new access code (See Page 5).
7 Troubleshooting
10 Company Contact
Do not leave problems unresolved. If a satisfactory solution cannot be achieved after troubleshooting a
problem, please call BEA, Inc. If you must wait for the following workday to call BEA, leave the door
inoperable until satisfactory repairs can be made. Never sacrifice the safe operation of the automatic door
or gate for an incomplete solution.
The following numbers can be called 24 hours a day, 7 days a week. For more information, visit www.beasensors.com.
US and Canada: 1 866.249.7937 Southeast: 1 800.407.4545
Canada: 1 866.836.1863 Midwest: 1 888.308.8843
Northeast: 1 866.836.1863 West: 1 888.419.2564
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