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zero (0) in the program. Call us if the pumps do not turn.
8.6 Too much flavor in drinks: Check the programming to see if more than
one pump turns at a time or if a pump turns that was not requested. Call
Blendtec Technical Support.
8.7 Ice chunks in drinks: Check the blend time in the program for the drink
with the chunks. Watch for cavitation; you may need to reprogram quantities.
Make sure the blender aggressiveness is on the cycle you want, and the pause
is not too long.
8.8 Water Won’t Dispense: Check that the water is on and that there are no
kinks in the hose to the machine. Call Blendtec Technical Support.
8.9 Product bag is leaking: Replace the bag. Call your product distributor.
Section 9: Warranty Information including Service
Blendtec warrants the BD8 against manufacturers defects for 1 year, parts and
labor. The jars, including all moving parts, are covered against leaking or break-
age for 1 year. The BD8 housing, pumps, and controller are warranted for one
year. Should you experience any difficulty in using your BD8, please proceed
as follows:
9.1 For Warranty Service: Call Blendtec Technical Support at 1-800-748-5400,
ext. 494 or 248. We will discuss the problem with you and decide on the best
way to fix it. We may send a service technician to your facility and ship parts for
the repair or we may ship a replacement machine to you.
9.2 Blender Jars: If you experience trouble with your jars, call Blendtec Cus-
tomer Service and we can walk you through some simple troubleshooting over
the phone. If necessary, we will ship you replacement jars at no charge.
9.3 For Non-Warranty Service: Call Blendtec Technical Support at 800 748-
5400, ext. 494 or 248. We will discuss the problem with you and decide on the
best way to fix it. We may send a service technician and parts to your facility
or ship a replacement machine to your facility. You will be billed for the cost
of repair and any shipment. All costs related to parts and replacement will be
discussed before hand. Service cost will vary with provider.
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