Bose ULTRA OPEN EARBUDS - Troubleshooting; Try These Solutions First; Other Solutions

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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the earbuds, try these solutions first:
• Charge the earbuds and the charging case (see page 26).
• Place the earbuds in the charging case, then close the case (see page 16).
Re-open the case and remove the earbuds (see page 15).
• Check the earbud status lights (see page 30) and charging case status light
(see page 31).
• Check the earbud fit using a mirror (see page 14).
• Move your device closer to the earbuds (30 ft or 9 m) and away from any
interference or obstructions.
• Increase the volume on the earbuds, your device, and the music app.
• Make sure your device supports Bluetooth connections (see page 32).
• Download the Bose Music app and run available software updates (see page 12).
• Connect a dierent device (see page 12).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. You can also access troubleshooting articles, videos,
and other resources at:
support.Bose.com/UOEsupport.Bose.com/UOE
If you’re unable to resolve your issue, contact Bose customer service.
Visit:
worldwide.Bose.com/contactworldwide.Bose.com/contact
SYMPTOM SOLUTION
Earbuds don’t power on
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbud status lights display charging status
(see page 30).
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
See “Earbuds don’t charge” on page 50.