SERVICE FORM
Material return shipments for repair-, service-, or guaranty purposes please send to:
BRÄHLER ICS Konferenztechnik AG
Auf der Alten Burg 6
53639 Königswinter, Germany
Phone +49 (0)2244 930-0, Fax +49 (0)2244 930-450
Dear customer,
Please ask our sales staff for the RMA number (Return of Material Authorization).
Without RMA number a treatment is not possible!
Please always include this service form, fully completed, with any complaint or repair wish you may have.
Please note that only returns with the proper and complete paperwork can be dealt with in time.
A detailed fault description will reduce costs and period of repair.
Please contact us before you return equipment in order to find the most efficient way of sending.
RMA number: __________________________________________________________________________
Article description: _____________________ Serial no.: ______________ Code: ____________________
Delivery note no.: ___________________ Invoice no.: _________________________________________
Reason for return/Fault description:
_______________________________________________________________________________________
_______________________________________________________________________________________
_______________________________________________________________________________________
Company: ______________________________________________________________________________
Contact person: _________________________________________________________________________
Phone: _________________________________ Fax: _________________________________________
Notes/Comments:
_______________________________________________________________________________________
_______________________________________________________________________________________
_______________________________________________________________________________________
Transport damages have to be reported immediately to the responsible forwarding agent.
Remarks for Non-EU customers:
Please always contact our sales staff to clarify the return procedure and the most efficient way of sending. In
any case kindly add a proforma invoice, addressed to Brähler ICS AG, Königswinter with the following
statements:
- reason for return (repair or credit note)
- exact declaration of the goods, exact no. of pieces, article no. / model, serial no.
Please be informed that we will reject any return shipment not arranged with our sales staff.
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