BRAND HandyStep electronic

Questions and Answers

L
lcolonAug 13, 2025
What to do if the battery indicator is flashing on my HandyStep® electronic?
- B
  Barbara MorrisAug 13, 2025
  If the battery indicator is flashing on your HandyStep® electronic, it likely means a new battery unit has been installed or the existing one has been reinstalled. To resolve this, charge the battery unit for a minimum of 3.5 hours while it is inside the HandyStep® electronic.
D
dana45Aug 16, 2025
What to do if the HandyStep® electronic action is interrupted and shows an incomplete volume was dispensed?
- P
  Patrick MitchellAug 16, 2025
  If the dispensing action on your HandyStep® electronic is interrupted, it may be due to pressing the button during dispensing or an electronic malfunction. To resolve this, first, press ENTER to acknowledge the error. Then, press STEP to initiate a new dispensing step.
J
James MooreAug 20, 2025
What to do if my BRAND HandyStep electronic Laboratory Equipment has no sound or light when placed on the charger?
- V
  Victoria PhillipsAug 20, 2025
  If your BRAND Laboratory Equipment doesn't produce a sound or light up when placed on the charger, it could be due to several reasons: no battery unit is installed, the battery unit isn't correctly installed, or the battery unit is defective. To address this: - Install a battery unit. - Ensure there's a proper connection between the battery unit's contacts and those inside the device. - Replace the battery unit if necessary.
M
Mark GomezAug 25, 2025
Why is my BRAND HandyStep electronic not responding?
- T
  Tony MooreAug 25, 2025
  If your BRAND Laboratory Equipment is not responding, it could be due to an electronic error or the tip connector not being in the lowest position for changing the tip. First, press ENTER to confirm the error. Follow the on-screen instructions, which may include a reference run (rEF). If prompted for a reference run, press the STEP button, noting that any remaining liquid in the tip will be expelled. Collect the liquid in a suitable container. If the issue persists, try removing and reinserting the battery unit to reset the device. If the problem continues after these steps, the device may require repair.
V
Vanessa OdomAug 28, 2025
What to do if the dispensing action is interrupted on my BRAND Laboratory Equipment?
- R
  rachel26Aug 28, 2025
  If the dispensing action is interrupted and a partial volume has been dispensed, the cause may be due to pressing the button during dispensing or an electronic disturbance. To resolve this, press ENTER to confirm the error, then press STEP to execute a new dispensing step.
W
walterlindsayAug 31, 2025
What to do if my BRAND Laboratory Equipment does not respond?
- B
  Briana RamirezAug 31, 2025
  If your BRAND Laboratory Equipment is unresponsive, it could be due to an electronic error or the tip connector not being in the lowest position for changing the tip. First, press ENTER to confirm the error. Then, follow the on-screen instructions. If the display shows 'rEF' (Reference run), press the STEP button. Be aware that any remaining liquid in the tip will be expelled during the reference test; purge the liquid into a suitable container. If there is no change, remove and reinsert the battery unit to reset the device. If the alarm persists, the device may need repair.
G
griffithstephanieSep 4, 2025
Why is there no beep or light when my BRAND Laboratory Equipment is on the charger?
- M
  montgomeryallisonSep 4, 2025
  If there's no beep or light when your BRAND Laboratory Equipment is placed on the charger, it could be due to the following reasons: - No battery unit installed in the device. - The battery unit is not installed correctly. - The battery unit is defective. To solve this: - Install a battery unit. - Ensure there is a connection between the contacts of the battery unit and those in the device. - Replace the battery unit.
A
Alexandria MooreSep 8, 2025
How to fix a flashing battery indicator on BRAND Laboratory Equipment?
- C
  christopher79Sep 8, 2025
  If the battery indicator is flashing on your BRAND Laboratory Equipment, it likely means a new battery unit has been installed or the current one was removed and reinstalled. To resolve this, charge the battery unit for a minimum of 3.5 hours inside the HandyStep® electronic.