Customer Information 217
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . . 217
BrightDrop Fleet Account Care with
Telecom Relay Services . . . . . . . . . . . . . . . 217
Publication Ordering Information . . . . . . 217
Radio Frequency Statement . . . . . . . . . . . . 218
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 218
Reporting Safety Defects to
BrightDrop . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . . 219
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Event Data Recorders . . . . . . . . . . . . . . . . . . 219
Customer Information
Customer Satisfaction Procedure
Your satisfaction is important to BrightDrop.
Normally, any concerns with the operation
of the vehicle will be resolved by your
Service Agent. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with the
Service Agent’s management. Normally,
concerns can be quickly resolved at that
level. If the matter has already been
reviewed with the Service Agent’s manager,
contact your BrightDrop Fleet Account
Manager.
STEP TWO : If after contacting a member of
Service Agent management and your Fleet
Account Manager, it appears your concern
cannot be resolved without further help, call
the BrightDrop Fleet Account Care Center
(FACC) at 1-888-987-4377.
Have the following information available to
give the BrightDrop Fleet Account Care
representative:
.
Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
.
Vehicle delivery date and present mileage.
BrightDrop Fleet Account Care
with Telecom Relay Services
To assist the hearing or speech impaired,
please contact our BrightDrop Fleet Account
Care using the Telecommunication Relay
Service by dialing 711.
BrightDrop Fleet Account Care Center:
1-888-987-4377.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine/propulsion,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
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