Troubleshooting
69
B
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab (Windows
®
) or Color Settings (Macintosh). Click
Colour Settings (Windows
®
) or Advanced Color Settings (Macintosh) and
make sure you uncheck Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
(See Software User’s Guide: Printing (Windows
®
).)
(See Software User’s Guide: Printing and Faxing (Macintosh).)
Colour Enhancement is not
working correctly.
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution.
(See Software User’s Guide: Printing (Windows
®
).)
(See Software User’s Guide: Printing and Faxing (Macintosh).)
Print Quality Difficulties
Difficulty Suggestions
Poor print quality. Check the print quality. (See Checking the print quality on page 51.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type on page 24.)
(See Software User’s Guide: Printing (Windows
®
).)
(See Software User’s Guide: Printing and Faxing (Macintosh).)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 25.)
The recommended environment for your machine is between 20 C to 33 C.
Printing Difficulties (continued)
Difficulty Suggestions
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General
Weight and Dimensions
