Error Message Cause Action
Make sure the paper guides are set to the
correct paper size.
More than one sheet of paper was placed
in the manual feed slot.
-OR-
Another sheet of paper was placed in the
manual feed slot before the touchscreen
displayed Where to Place the
Paper.
Do not put more than one sheet of paper
in the manual feed slot at any one time.
Wait until the touchscreen displays Where
to Place the Paper before you feed
the next sheet of paper in the manual feed
slot.
Remove the jammed paper.
See Related Information: Paper is
Jammed Inside and in the Front of the
Machine (Jam A Inside/Front).
Jam B Front
Repeat Jam B Front
The paper is jammed in the machine. Remove the jammed paper.
See Related Information: Paper is
Jammed in the Front of the Machine (Jam
B Front).
Make sure the paper guides are set to the
correct paper size.
Jam C Rear
The paper is jammed in the machine. Remove the jammed paper.
See Related Information: Paper is
Jammed in the Back of the Machine (Jam
C Rear).
Make sure the paper guides are set to the
correct paper size.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Low Temperature
The room temperature is too low. After warming the room, allow the
machine to warm up to room temperature.
Try again when the machine has warmed
up.
Media card error
Multiple data storage devices were in the
machine when it was turned on. The
machine can read only one memory card
or USB flash drive at a time.
Remove the memory card(s) or USB flash
drive that you are not using.
Media Error
The memory card is either corrupted,
incorrectly formatted, or there is a
problem with the memory card.
Remove the memory card from the media
drive (slot) of the machine and format it
correctly.
Put the card firmly into the slot again to
make sure it is in the correct position. If
the error remains, check the media drive
(slot) of the machine by putting in another
memory card that you know is working.
Media is Full.
The memory card or USB flash drive you
are using already contains 999 files.
Your machine can only save to your
memory card or USB flash drive if it
contains fewer than 999 files. Delete
unused files and try again.
The memory card or USB flash drive you
are using does not have enough free
space to scan the document.
Delete unused files from your memory
card or USB flash drive to make some
free space, and then try again.
No Caller ID
There is no incoming call history. You did
not receive calls or you have not
subscribed to the Caller ID service from
your telephone company.
To use the Caller ID feature, contact your
telephone company.
See Related Information: Caller ID.
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