Brother DCP-J774DW

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Home > Troubleshooting > Document Jams

Document Jams

• Document is Jammed in the Top of the ADF Unit

• Document is Jammed inside the ADF Unit

• Remove Paper Scraps Jammed in the ADF

• Error and Maintenance Messages

459

Main Page

Table of Contents2
Before You Use Your Brother Machine8
Definitions of Notes9
Trademarks10
Important Note11
Introduction to Your Brother Machine12
Before Using Your Machine13
Control Panel Overview14
LCD Overview19
Touchscreen LCD Overview21
New Information from Brother26
Settings Screen Overview27
Navigate the Touchscreen30
Access Brother Utilities (Windows ® )31
Uninstall the Brother Software and Drivers (Windows ® )32
Paper Handling33
Load Paper34
Load Paper in the Paper Tray35
Load Photo or Photo L Paper in Photo Paper Tray46
Load Paper in the Manual Feed Slot48
Unprintable Area51
Paper Settings52
Acceptable Paper and Other Print Media55
Load Documents64
Load Documents in the Automatic Document Feeder (ADF)65
Load Documents on the Scanner Glass67
Unscannable Area68
Print69
Print from Your Computer (Windows ® )70
Print a Photo (Windows ® )71
Print a Document (Windows ® )73
Cancel a Print Job (Windows ® )74
Print more than One Page on a Single Sheet of Paper (N in 1) (Windows ® )75
Print as a Poster (Windows ® )76
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Windows ® )77
Print as a Booklet Automatically (Windows ® )80
Print a Colour Document in Greyscale (Windows ® )82
Prevent Smudged Printouts and Paper Jams (Windows ® )83
Use a Preset Print Profile (Windows ® )84
Change the Default Print Settings (Windows ® )87
Print Settings (Windows ® )88
Print from Your Computer (Mac)93
Print a Photo (Mac)94
Print a Document (Mac)95
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Mac)96
Print more than One Page on a Single Sheet of Paper (N in 1) (Mac)97
Print a Colour Document in Greyscale (Mac)98
Prevent Smudged Printouts and Paper Jams (Mac)99
Print Options (Mac)100
Scan105
Scan Using the Scan Button on Your Brother Machine106
Scan Photos and Graphics107
Save Scanned Data to a Folder as a PDF File110
Save Scanned Data to a Memory Card or USB Flash Drive113
Scan Multiple Business Cards and Photos (Auto Crop)117
Scan to an Editable Text File Using OCR119
Scan to Email Attachment122
Web Services for Scanning on Your Network (Windows ® 7, Windows ® 8 and Windows ® 10)125
Change Scan Button Settings from Controlcenter4 (Windows ® )129
Change Scan Button Settings from Brother Iprint&Scan (Mac)133
Scan from Your Computer (Windows ® )134
Scan Using Controlcenter4 Home Mode (Windows ® )135
Scan Using Controlcenter4 Advanced Mode (Windows ® )150
Scan Using Nuance ™ Paperport ™ 14SE or Other Windows ® Applications165
Scan Using Windows ® Fax and Scan170
Install Bookscan Enhancer and Whiteboard Enhancer (Windows ® )174
Scan from Your Computer (Mac)175
Scan Using Brother Iprint&Scan (Mac)176
Scan Using TWAIN-Compliant Applications (Mac)177
Copy180
Copy a Document181
Enlarge or Reduce Copied Images183
Sort Copies185
Make Page Layout Copies ( N in 1 or Poster)186
Copy on both Sides of the Paper (2-Sided Copy)190
Copy an ID Card193
Copy in Ink Save Mode195
Copy Options196
Fax200
Send a Fax201
Send a Fax from Your Brother Machine202
Send a Fax Manually205
Send a Fax at the End of a Conversation206
Send the same Fax to more than One Recipient (Broadcasting)207
Send a Fax in Real Time210
Send a Fax at a Specified Time (Delayed Fax)211
Change the Fax Auto Redial Setting212
Cancel a Fax in Progress213
Check and Cancel a Pending Fax214
Fax Options215
Receive a Fax217
Receive Mode Settings218
Fax Preview225
Shrink Page Size of an Oversized Incoming Fax229
Set the Fax Receive Stamp230
Receive a Fax at the End of a Telephone Conversation231
Memory Receive Options232
Remote Fax Retrieval240
Voice Operations and Fax Numbers246
Voice Operations247
Store Fax Numbers249
Set up Groups for Broadcasting256
Telephone Services and External Devices261
Use BT Call Sign262
Caller ID264
Set the Telephone Line Type266
Voice over Internet Protocol (Voip/Telephone Line Interference)268
External TAD (Telephone Answering Device)269
External and Extension Telephones273
Fax Reports279
Set the Transmission Verification Report's Style280
Set the Fax Journal's Interval Period282
Pc-Fax284
PC-FAX for Windows285
PC-FAX for Mac310
Photocapture Center313
Print Photos Directly from Media314
Compatible Media315
Important Information about Photo Printing316
Print Photos from Media on the Brother Machine317
Copy Photos from Media to a Computer331
Before Copying Photos332
Copy Photos from Media over a Local Connection333
Print Photos from Controlcenter4 (Windows ® )334
Edit Photos Using Controlcenter4 (Windows ® )336
Network338
Supported Basic Network Features339
Network Management Software and Utilities340
Learn about Network Management Software and Utilities341
Additional Methods of Configuring Your Brother Machine for a Wireless Network342
Before Configuring Your Brother Machine for a Wireless Network343
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup ™ (WPS)344
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup ™ (WPS)346
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast349
Use Wi-Fi Direct352
Advanced Network Features365
Print the Network Configuration Report366
Technical Information for Advanced Users367
Reset the Network Settings to Factory Default368
Print the WLAN Report369
Security372
Lock the Machine Settings373
About Using Memory Security374
About Using TX Lock378
Mobile/Web Connect382
Brother Web Connect383
Brother Web Connect Overview384
Online Services Used with Brother Web Connect385
Conditions for Using Brother Web Connect387
Set up Brother Web Connect390
Scan and Upload Documents Using Brother Web Connect399
Upload a Document from an External Memory Device Using Brother Web Connect401
Download and Print Documents Using Brother Web Connect402
Download and Save a Document to an External Memory Device Using Brother Web Connect405
Faxforward to Cloud or E-Mail407
Google Cloud Print410
Google Cloud Print Overview411
Before Using Google Cloud Print412
Print from Google Chrome ™ or Chrome os417
Print from Google Drive ™ for Mobile418
Print from Gmail ™ Webmail Service for Mobile419
Airprint420
Airprint Overview421
Before Using Airprint (Macos)422
Print Using Airprint423
Scan Using Airprint (Macos)426
Send a Fax Using Airprint (Macos)427
Mobile Printing for Windows428
Mopria ® Print Service429
Brother Iprint&Scan for Mobile430
Near-Field Communication (NFC)431
Controlcenter432
Controlcenter4 (Windows ® )433
Change the Operation Mode in Controlcenter4 (Windows ® )434
Scan Using Controlcenter4 Home Mode (Windows ® )436
Scan Using Controlcenter4 Advanced Mode (Windows ® )437
Set up the Brother Machine Using Controlcenter4 (Windows ® )438
Create a Custom Tab Using Controlcenter4 Advanced Mode (Windows ® )440
Brother Iprint&Scan for Windows ® and Mac442
Brother Iprint&Scan Overview443
Troubleshooting444
Error and Maintenance Messages445
Transfer Your Faxes or Fax Journal Report459
Error Messages When Using the Brother Web Connect Feature464
Document Jams466
Document Is Jammed in the Top of the ADF Unit467
Document Is Jammed Inside the ADF Unit468
Remove Paper Scraps Jammed in the ADF469
Printer Jam or Paper Jam470
Paper Is Jammed Inside and in the Front of the Machine (Jam a Inside/Front)471
Paper Is Jammed in the Front of the Machine (Jam B Front)476
Paper Is Jammed in the Back of the Machine (Jam C Rear)479
If You Are Having Difficulty with Your Machine482
Paper Handling and Printing Problems483
Telephone and Fax Problems489
Other Problems495
Network Problems497
Google Cloud Print Problems507
Airprint Problems508
Check the Machine Information509
Reset Your Brother Machine510
Reset Functions Overview511
Routine Maintenance512
Replace the Ink Cartridges513
Clean Your Brother Machine516
Clean the Scanner517
Clean the Print Head from Your Brother Machine519
Clean the Print Head from Your Computer (Windows ® )521
Clean the Print Head from Your Computer (Mac)523
Clean the Machine's LCD524
Clean the Outside of the Machine525
Clean the Machine's Printer Platen526
Clean the Paper Feed Rollers527
Clean the Base Pad529
Clean the Paper Pick-Up Rollers530
Check Your Brother Machine531
Check the Print Quality532
Check the Print Alignment from Your Brother Machine535
Check the Ink Volume537
Monitor Machine Status from Your Computer (Windows ® )539
Monitor Machine Status from Your Computer (Mac)544
Correct the Paper Feed to Clear Vertical Lines546
Change the Print Setting Options When Having Printing Problems547
Pack and Ship Your Brother Machine549
Machine Settings552
Change Machine Settings from the Control Panel553
In the Event of Power Failure (Memory Storage)554
General Settings555
Save Your Favourite Settings as a Shortcut569
Print Reports572
Settings and Features Tables575
Change Machine Settings from Your Computer598
Change the Machine Settings Using Remote Setup599
Appendix611
Specifications612
Enter Text on Your Brother Machine621
Supply Specifications624
Information Regarding Recycled Paper625
Brother Numbers626

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