Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed in the Front of the Machine (Jam
B Front)
Paper is Jammed in the Front of the Machine (Jam B Front)
If the LCD displays [Jam B Front] or [Repeat Jam B Front], follow these steps:
1. Unplug the machine from the electrical socket.
IMPORTANT
(MFC-J491DW/MFC-J497DW)
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the
machine's memory to your computer or another fax machine so you will not lose any important
messages.
2. Pull the paper tray (1) completely out of the machine.
3. Pull the two green levers inside the machine to release the jammed paper.
4. Slowly pull out the jammed paper (1).
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