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Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's
FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
• (MFC-J985DW)
If the Touchscreen displays errors and your Android
™
device supports the NFC feature, touch your
device to the NFC logo on the control panel to access the Brother Solutions Center and browse the
latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android
™
device are set to On.
• Related Information references are at the bottom of this page.
Error Message
Cause Action
A device is already
connected. Press
[OK].
(Wi-Fi Direct)
Two mobile devices are already
connected to the Wi-Fi Direct network
when the Brother machine is the Group
Owner (G/O).
After the current connection between your
Brother machine and another mobile
device has shut down, try to configure the
Wi-Fi Direct settings again. You can
confirm the connection status by printing
the Network Configuration Report.
B&W 1-sided Print
Only
Replace ink.
One or more of the colour ink cartridges
have reached the end of their lives.
You can use the machine in monochrome
mode for approximately four weeks
depending on the number of pages you
print.
While this message appears on the
Touchscreen, each operation works in the
following way:
• Printing
If the media type is set to Plain Paper
in the Basic tab, and Greyscale is
selected in the Advanced tab of the
printer driver, you can use the machine
as a monochrome printer.
2-sided print is not available when this
message appears.
• Copying
If the paper type is set to Plain
Paper, you can make copies in
monochrome.
2-sided copy is not available when this
message appears.
• Faxing
If the paper type is set to Plain
Paper or Inkjet Paper, the
machine will receive and print the
faxes in monochrome.
If a sending machine has a colour fax,
the machine's "handshake" will ask
that the fax be sent as monochrome.
Replace the ink cartridges.
See Related Information: Replace the Ink
Cartridges.
Although the Cause column lists options
for using the machine after this error
appears, you will not be able to use the
machine until you replace the ink
cartridges under the following conditions:
• If you unplug the machine or take out
the ink cartridge.
•
(Windows
®
) If you select Slow Drying
Paper in the Basic tab of the printer
driver.
(Macintosh) If you select Slow Drying
Paper in the Print Settings drop-
down list of the printer driver.
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