Brother DCP-J785DW User Manual

Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Paper Handling and Printing
Problems
Paper Handling and Printing Problems
Printing Difficulties
Difficulties
Suggestions
No printout Check that the correct printer driver has been installed and selected.
Check to see if the machine's display is showing an error message.
See Related Information: Error and Maintenance Messages.
Check that the machine is online:
• Windows
®
XP and Windows Server
®
2003
Click the Start > Printers and Faxes. Right-click Brother MFC-XXXX Printer
(where XXXX is your model name). Make sure Use Printer Online is not
listed. If it is listed, click this option to set the driver Online.
• Windows Vista
®
and Windows Server
®
2008
Click
/Start > Control Panel > Hardware and Sound > Printers. Right-
click Brother MFC-XXXX Printer (where XXXX is your model name). Make
sure Use Printer Online is not listed. If it is listed, click this option to set the
driver Online.
• Windows
®
7 and Windows Server
®
2008 R2
Click /Start > Devices and Printers . Right-click Brother MFC-XXXX
Printer (where XXXX is your model name) and click See what's printing.
Click Printer in the menu bar. Make sure Use Printer Offline is not selected.
• Windows
®
8
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother MFC-XXXX
Printer (where XXXX is your model name). Click See what's printing. If
printer driver options appear, select your printer driver. Click Printer in the
menu bar and make sure Use Printer Offline is not selected.
•
Windows
®
10
Click > All apps > Windows System > Control Panel. In the Hardware
and Sound group, click View devices and printers. Right-click the Brother
MFC-XXXX Printer (where XXXX is your model name). Click See what’s
printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar and make sure Use Printer Offline is not selected.
•
Windows Server
®
2012
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware group, click
View devices and printers. Right-click the Brother MFC-XXXX Printer
(where XXXX is your model name). Click See what's printing. If printer driver
options appear, select your printer driver. Click Printer in the menu bar and
make sure Use Printer Offline is not selected.
•
Windows Server
®
2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View
devices and printers. Right-click the Brother MFC-XXXX Printer (where
XXXX is your model name). Click See what's printing. If printer driver
options appear, select your printer driver. Click Printer in the menu bar and
make sure Use Printer Offline is not selected.
One or more ink cartridges have reached the end of their life.
See Related Information: Replace the Ink Cartridges.
If old, unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Open the printer icon and delete all data as follows:
432

Brother DCP-J785DW Specifications

General

Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Economical printing	Yes
Print speed (ISO/IEC 24734) mono	12 ipm
Print speed (ISO/IEC 24734) color	10 ipm
Print speed (color, draft quality, A4/US Letter)	23 ppm
Print speed (black, normal quality, A4/US Letter)	33 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	6 cpm
Scan to	E-mail, File, Image, USB
Scan drivers	ICA, SANE, TWAIN, WIA
Scanner type	Flatbed scanner
Grayscale levels	256
Input color depth	30 bit
Output color depth	24 bit
Image formats supported	BMP, JPG, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	1200 x 2400 DPI
Faxing	No
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Compatible memory cards	MS Duo, MS PRO, MS PRO Duo, MicroSD (TransFlash), SD, SDHC, SDXC
Sound pressure level (printing)	50 dB
Paper input type	Paper tray
Total input capacity	100 sheets
Total output capacity	- sheets
Total number of input trays	1
Auto document feeder (ADF) input capacity	20 sheets
Maximum print size	210 x 297 mm
Duplex media weight	64 - 105 g/m²
Paper tray media types	Glossy paper, Photo paper, Plain paper, Recycled paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	2L, L, Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO C-series sizes (C0...C9)	C5
Photo paper sizes (imperial)	4x6, 5x7, 8.5x11 \
Maximum ISO A-series paper size	A4
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	2.67 \
Market positioning	Home & office
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	WPA-PSK, WPA2-PSK, WPS
Online services supported	Box, Dropbox, Evernote, Facebook, Flickr, Google Drive, OneDrive, OneNote, Picasa
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Kindle Fire Printing
Standard interfaces	USB 2.0, Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Power consumption (off)	0.2 W
Power consumption (sleep)	1.3 W
Power consumption (standby)	3.5 W
Power consumption (average operating)	18 W
Mac operating systems supported	Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64, Windows Server 2012, Windows Server 2012 x64
Windows operating systems supported	Windows 7, Windows 8, Windows 8.1, Windows Vista, Windows XP Home, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	Blue Angel, ENERGY STAR

Weight and Dimensions

Depth	341 mm
Width	420 mm
Height	172 mm