Error Message Cause Action
Media card error
Multiple data storage devices were in the
machine when it was turned on. The
machine can read only one memory card
or USB flash drive at a time.
Remove the memory cards or USB flash
drives that you are not using.
Media Error
The memory card is either corrupted,
incorrectly formatted, or there is a
problem with the memory card.
Remove the memory card from the media
drive (slot) of the machine and format it
correctly.
Put the card firmly into the slot again to
make sure it is in the correct position. If
the error remains, check the media drive
(slot) of the machine by putting in another
memory card that you know is working.
Media is Full.
The memory card or USB flash drive you
are using already contains 999 files.
Your machine can only save to your
memory card or USB flash drive if it
contains fewer than 999 files. Delete
unused files and try again.
The memory card or USB flash drive you
are using does not have enough free
space to scan the document.
Delete unused files from your memory
card or USB flash drive to make some
free space, and then try again.
No Caller ID
There is no incoming call history. You did
not receive calls or you have not
subscribed to the Caller ID service from
your telephone company.
To use the Caller ID feature, contact your
telephone company.
See Related Information: Caller ID.
No Device
(Wi-Fi Direct)
When configuring the Wi-Fi Direct
network, the Brother machine cannot find
your mobile device.
• Make sure your machine and mobile
device are in the Wi-Fi Direct mode.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are manually configuring the
Wi‑Fi Direct network, make sure you
have entered the correct password.
• If your mobile device has a
configuration page for how to obtain
an IP address, make sure the IP
address of your mobile device has
been configured via DHCP.
No File
The memory card or USB flash drive in
the media drive does not contain a .JPG
file.
Put the correct memory card or USB flash
drive into the slot again.
No Ink Cartridge
An ink cartridge is not installed correctly. Remove the new ink cartridge and re-
install it slowly and firmly until it locks into
place.
See Related Information: Replace the Ink
Cartridges.
No Paper Fed
The machine is out of paper or paper is
not correctly loaded in the paper tray.
Do one of the following:
• Refill the paper tray, and then follow
the on-screen instructions.
• Remove and reload the paper, and
then follow the on-screen instructions.
See Related Information: Load Paper.
The photo paper tray is in the wrong
position.
Return the photo paper tray to the Normal
printing position when you use cut sheet
paper.
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