2-82
Confidential
Paper jam at the eject section
<User Check>
• Check that the paper is set in each paper tray correctly.
• Flip over the paper in each paper tray or rotate the paper 180°.
• Adjust each paper guide according to the paper size.
• Check that there is not too much paper set in each paper tray.
• Check that the thickness of the paper is 60 to 163 g/m
2
for the paper tray,
and 60 to 230 g/m
2
for the MP tray.
• Flip through the paper and reset it in the paper tray.
Paper jam at the duplex tray
<User Check>
• Flip over the paper in each paper tray or rotate the paper 180°.
• Check that the thickness of the paper is 60 to 105 g/m
2
for the duplex tray.
• Flip through the paper and reset it in the paper tray.
• Use paper specified by the manufacturer.
• Check that the paper size is matched to the setting for the duplex printer.
Step Cause Remedy
1
Foreign object in the rear of the
machine
Remove the foreign object.
2 Eject actuator coming off Reattach the eject actuator.
3
Connection failure of the eject
sensor harness
Reconnect the eject sensor harness.
4 Fuser cover attachment failure Reattach the fuser cover.
5 Eject sensor failure Replace the eject sensor PCB ASSY.
6 Paper feed motor failure Replace the paper feed motor.
7
Damaged gears in the paper
feed drive system
Replace the frame L unit.
8 Damaged fuser unit Replace the fuser unit.
9 Main PCB failure Replace the main PCB ASSY.
Step Cause Remedy
1
Foreign object in the duplex
paper feeding system
Remove the foreign object.
2 Fuser cover attachment failure Reattach the fuser cover.
3 Back cover failure Replace the back cover.
4 Duplex tray failure Replace the duplex tray.
5 Main PCB failure Replace the main PCB ASSY.
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