CHAPTER 6 TROUBLESHOOTING
6-8
4. PAPER PROBLEMS
4.1 Paper Loading Problems
First, make sure that you are using paper that meets Brother recommended paper
specifications. See 3.5 Paper in Chapter 1.
Problem Remedy
The printer does not feed
paper.
• If there is paper in the paper tray, make sure it is straight.
If the paper is curled, you should straighten it before
printing. Sometimes it is helpful to remove the paper,
turn the stack over and put it back in the paper tray.
• Reduce the amount of paper in the paper tray, and then
try again.
• Check that manual feed mode is not selected in the
printer driver.
The printer does not feed
paper from the manual feed
slot.
• Re-insert the paper firmly, one sheet at a time.
• Make sure that manual feed mode is selected in the
printer driver.
The printer will not feed
envelopes.
• The printer can feed envelopes from the manual feed tray
or multi-purpose tray. Your application software must be
set up correctly to print on the envelope size you are
using. This is usually done in the page setup or
document setup menu of your software. Please see your
software application manual.
A paper jam has occurred.
• Clear the jammed paper. Please see Paper jams and
how to clear them or the paper jam instructional video on
the CD-ROM.
The printer does not print into
the top output tray.
• Close the back output tray.
The printer does not print on
the specified paper.
(For HL-5140, HL-5150D and
HL-5170DN with optional
lower tray unit)
• Make sure that the appropriate printer driver is selected.
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