Error Message Cause Action
Jam Front
Jam Rear
Jam MP Tray
Jam Front/MP Tray
Repeat Jam XX
See Related Information: Printer Jam or
Paper Jam.
If there is a repeat paper jam, try another
paper jam clear operation.
See Related Information: Remove Paper
Scraps.
The paper guides are not set to the
correct paper size.
Make sure the paper guides are set to the
correct paper size.
The machine's paper support is not set
correctly.
Make sure the paper support is fully
inserted into the machine.
See Related Information: Paper is
Jammed in the Front of the Machine.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Low Temperature
The room temperature is too low. After warming the room, allow the
machine to warm up to room temperature.
Try again when the machine has warmed
up.
No Device
When configuring the Wi-Fi Direct
network, the Brother machine cannot find
your mobile device.
• Make sure your machine and mobile
device are in the Wi-Fi Direct mode.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are manually configuring the Wi-
Fi Direct network, make sure you have
entered the correct password.
• If your mobile device has a
configuration page for how to obtain
an IP address, make sure the IP
address of your mobile device has
been configured via DHCP.
No File
The USB flash drive in the media drive
does not contain a .JPG file.
Put the correct USB flash drive into the
slot again.
No Paper Fed
The machine is out of paper or paper is
not correctly loaded in the paper tray.
Do one of the following:
• Refill the paper tray, and then follow
the LCD instructions.
• Remove and reload the paper, and
then follow the LCD instructions.
See Related Information: Load Paper.
The paper was not inserted in the center
position of the MP tray.
Remove the paper and reinsert it in the
center of the MP tray, and then follow the
LCD instructions.
See Related Information: Load Paper in
the Multi-purpose Tray (MP Tray).
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is closed
evenly at both ends.
See Related Information: Printer Jam or
Paper Jam.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
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