Brother HL-T4000DW - Printer Jam or Paper Jam

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Home > Troubleshooting > Printer Jam or Paper Jam

Printer Jam or Paper Jam

Locate and remove the jammed paper.

• Paper is Jammed in the Front of the Machine

• Paper is Jammed in the Back of the Machine

• Remove Paper Scraps

• Error and Maintenance Messages

• Paper Handling and Printing Problems

245

Main Page

Table of Contents2
Before You Use Your Brother Machine6
Definitions of Notes7
Notice - Disclaimer of Warranties (USA and Canada)8
Trademarks9
Important Note10
Introduction to Your Brother Machine11
Before Using Your Machine12
Control Panel Overview13
Touchscreen LCD Overview14
Settings Screen Overview16
Navigate the Touchscreen18
Access Brother Utilities (Windows)19
Uninstall the Brother Software and Drivers (Windows)20
USB / Ethernet Port Locations on Your Brother Machine21
Paper Handling23
Load Paper24
Load Paper in the Paper Tray25
Load Paper in the Multi-Purpose Tray (MP Tray)41
Unprintable Area46
Paper Settings47
Acceptable Paper and Other Print Media52
Print60
Print from Your Computer (Windows)61
Print a Photo (Windows)62
Print a Document (Windows)63
Cancel a Print Job (Windows)64
Print more than One Page on a Single Sheet of Paper (N in 1) (Windows)65
Print as a Poster (Windows)66
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Windows)67
Print as a Booklet Automatically (Windows)70
Print a Color Document in Grayscale (Windows)72
Prevent Smudged Printouts and Paper Jams (Windows)73
Use a Preset Print Profile (Windows)74
Change the Default Print Settings (Windows)77
Print Settings (Windows)78
Print from Your Computer (Mac)83
Print a Photo (Mac)84
Print a Document (Mac)85
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Mac)86
Print more than One Page on a Single Sheet of Paper (N in 1) (Mac)87
Print a Color Document in Grayscale (Mac)88
Prevent Smudged Printouts and Paper Jams (Mac)89
Print Options (Mac)90
Print Data Directly from a USB Flash Drive96
Compatible USB Flash Drives97
Print Photos Directly from a USB Flash Drive98
Network108
Configure Network Details Using the Control Panel109
Supported Basic Network Features110
Network Management Software and Utilities111
Learn about Network Management Software and Utilities112
Additional Methods of Configuring Your Brother Machine for a Wireless Network113
Before Configuring Your Brother Machine for a Wireless Network114
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup ™ (WPS)115
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup ™ (WPS)116
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast118
Configure Your Machine for an Enterprise Wireless Network120
Use Wi-Fi Direct122
Advanced Network Features131
Print the Network Configuration Report132
Synchronize Time with the SNTP Server Using Web Based Management133
Technical Information for Advanced Users136
Reset the Network Settings to Factory Default137
Print the WLAN Report138
Security141
Before Using Network Security Features142
Secure Function Lock 3.0143
Before Using Secure Function Lock 3.0144
Configure Secure Function Lock 3.0 Using Web Based Management145
Configure Public Mode for Secure Function Lock 3.0146
Additional Secure Function Lock 3.0 Features147
Register an External IC Card Reader148
Use Active Directory Authentication149
Introduction to Active Directory Authentication150
Configure Active Directory Authentication Using Web Based Management151
Log on to Change the Machine Settings Using the Machine's Control Panel (Active Directory Authentication)152
Use LDAP Authentication153
Introduction to LDAP Authentication154
Configure LDAP Authentication Using Web Based Management155
Log on to Change the Machine Settings Using the Machine's Control Panel (LDAP Authentication)156
Manage Your Network Machine Securely Using SSL/TLS157
Certificates and Web Based Management158
Manage Your Network Machine Securely Using Ipsec180
Introduction to Ipsec181
Configure Ipsec Using Web Based Management182
Configure an Ipsec Address Template Using Web Based Management183
Configure an Ipsec Template Using Web Based Management185
Send an Email Securely194
Configure Email Sending Using Web Based Management195
Send an Email with User Authentication196
Send an Email Securely Using SSL/TLS197
Use IEEE 802.1X Authentication for a Wired or a Wireless Network198
What Is IEEE 802.1X Authentication199
Configure IEEE 802.1X Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)200
IEEE 802.1X Authentication Methods202
Mobile/Web Connect203
Brother Web Connect204
Brother Web Connect Overview205
Online Services Used with Brother Web Connect206
Conditions for Using Brother Web Connect208
Set up Brother Web Connect212
Download and Print Documents Using Brother Web Connect219
Google Cloud Print221
Google Cloud Print Overview222
Before Using Google Cloud Print223
Print from Google Chrome ™ or Chrome os227
Print from Google Drive ™ for Mobile228
Print from Gmail ™ Webmail Service for Mobile229
Airprint230
Airprint Overview231
Before Using Airprint (Macos)232
Print Using Airprint233
Mobile Printing for Windows236
Mopria ® Print Service237
Brother Iprint&Scan for Mobile Devices238
Brother Iprint&Scan for Windows and Mac239
Brother Iprint&Scan Overview240
Troubleshooting241
Error and Maintenance Messages242
Error Messages When Using the Brother Web Connect Feature248
Printer Jam or Paper Jam250
Paper Is Jammed in the Front of the Machine251
Paper Is Jammed in the Back of the Machine256
Remove Paper Scraps260
If You Are Having Difficulty with Your Machine261
Paper Handling and Printing Problems262
Other Problems268
Network Problems269
Google Cloud Print Problems279
Airprint Problems280
Check the Machine Information281
Reset Your Brother Machine282
Reset Functions Overview283
Routine Maintenance284
Refill the Ink Tanks285
Clean Your Brother Machine289
Clean the Print Head from Your Brother Machine290
Clean the Print Head from Your Computer (Windows)291
Clean the Print Head from Your Computer (Mac)293
Clean the Machine's LCD294
Clean the Outside of the Machine295
Clean the Machine's Printer Platen296
Clean the Paper Feed Rollers297
Clean the Base Pad299
Clean the Paper Pick-Up Rollers300
Check Your Brother Machine302
Check the Print Quality303
Check the Print Alignment from Your Brother Machine305
Check the Print Alignment from Your Computer (Windows)306
Check the Print Alignment from Your Computer (Mac)307
Monitor Machine Status from Your Computer (Windows)308
Monitor Machine Status from Your Computer (Mac)312
Correct the Paper Feed to Clear Vertical Lines313
Change the Print Setting Options When Having Printing Problems314
Pack and Ship Your Brother Machine315
Machine Settings317
Change Machine Settings from the Control Panel318
In the Event of Power Failure (Memory Storage)319
General Settings320
Print Reports332
Settings and Features Tables335
Change Machine Settings from Your Computer344
Change Machine Settings Using Web Based Management345
Appendix349
Specifications350
Enter Text on Your Brother Machine354
Brother Numbers355

Brother HL-T4000DW - Printer Jam or Paper Jam

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