Difficulties Suggestions
Make sure the Media Type setting in the printer driver or the Paper Type setting
in the machine’s menu matches the type of paper you are using.
See Related Information: Change the Paper Size and Paper Type.
See Related Information: Print Settings (Windows) or Print Options (Mac).
Make sure the ink is fresh. The following may cause ink to clog:
• The expiration date written on the bottle package has passed.
• The ink bottle may not have been stored correctly before use. Store the ink
bottle on a level surface in a cool, dark place.
Make sure you are using Genuine Brother Ink designed for your model. Using
non-Brother supplies may affect the print quality, hardware performance, and
machine reliability.
Make sure you are using one of the recommended types of paper.
See Related Information: Acceptable Paper and Other Print Media.
The recommended environment for your machine is between 68 °F to 91 °F (20
°C to 33 °C).
White lines appear in text or
graphics.
Clean the print head.
See Related Information: Clean the Print Head from Your Brother Machine.
See Related Information: Clean the Print Head from Your Computer (Windows)
or Clean the Print Head from Your Computer (Mac).
Check and adjust the paper feed.
See Related Information: Correct the Paper Feed to Clear Vertical Lines.
Make sure you are using Genuine Brother Ink designed for your model.
Try using the recommended types of paper.
See Related Information: Acceptable Paper and Other Print Media.
To prolong print head life, provide the best ink economy and maintain print
quality, we do not recommend frequently unplugging the machine and/or leaving
the machine unplugged for extended periods of time. We recommend using
to power down the machine. Using allows minimal power to the machine,
resulting in periodic, but less frequent, cleaning of the print head.
Dark lines appear at regular
intervals.
Check and adjust the paper feed.
See Related Information: Correct the Paper Feed to Clear Vertical Lines.
The machine prints blank pages. Check the print quality.
See Related Information: Check the Print Quality.
Make sure you are using Genuine Brother Ink designed for your model.
To prolong print head life, provide the best ink economy and maintain print
quality, we do not recommend frequently unplugging the machine and/or leaving
the machine unplugged for extended periods of time. We recommend using
to power down the machine. Using allows minimal power to the machine,
resulting in periodic, but less frequent, cleaning of the print head.
Characters and lines are blurred. Check the printing alignment.
See Related Information: Check the Print Alignment from Your Brother Machine.
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